Customer Service Assistant

LAUREN A BENOIT

*** ***** ***** *********, ** ***53 *************@*****.*** 646-***-****

SKILLS & ABILITIES

Organizational and planning skills

Attention to detail

Information gathering and management

Problem analysis and resolution

Communication skills

Proficiency in MS office

Negotiation skills

Customer service / call center skills

Accounts Payable

Investigation skills

EXPERIENCE

CLAIMS LITIGATION AUDITOR – GEICO INSURANCE COMPANY

2005- Present

Responsible to timely manage a litigation inventory in accordance with departmental protocols, determining the defensibility of claims in litigation with knowledge of applicable regulations and existing case law and to co-manage the defense with counsel through strategic decision making and where appropriate effectuating timely settlement and or resolution of claims in litigation. In addition, serve as a mentor in the training of new hires and current employees in the department. I have participated in focus groups in the determining of compliance and audit criteria as well as analyzed data for trends and possible department improvements.

ASSISTANT SUPERVISOR – PAYLESS SHOE SOURCE

2004-2005

Responsible for daily store activities in the absents of direct supervision. I managed and trained others. Duties also consisted of cash handling, register closeouts, bank reconciliations and deposits daily. I also helped with staffing, and maintaining inventory records.

EDUCATION

SUNY COLLEGE AT OLD WESTBURY, OLD WESTBURY, NY

MASTER OF SCIENCE IN ACCOUNTING

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