Customer Service Medical Billing

tracy burns

**** ******* ****** **. *****, MO ***12 314-***-**** ****************@*****.***

medical billing & coding

Business / Data Management Generalist

Multifaceted, goal-oriented, and top-performing Senior Professional leveraging over twenty years’ achievement in daily medical billing and coding, personal care, homemaker, advanced personal care, customer service, and office administration with a background of earning promotions through an extraordinary work ethic. Highly skilled communicator constructs client relationships and offer consultation with an aptitude to exceed organizational goals. Possess leadership, analytical, and interpersonal abilities; adept at training and supervising staff, recommending solutions to improve processes, and implementing effective processes to streamline operations.

Areas of Expertise

Medical Terminology

Maintaining Confidentiality

Team training and supervision

ICD/CPT Coding

Critical Thinking

Assistance with daily living

Behavioral documentation

Patient and family education

Leadership Skills

Stress Tolerance

Excellent Communicator

Time Management

Attention to Detail

Customer Service

Team Player

Professional Experience

RESCARE HOMECARE, St. Louis, MO 12/1997- Present

direct care staff, 12/1997 - Present

Oversee client’s care and provide a range of services from personal care, advanced personal care, homemaker, transportation, and respite needs.

Facilitated and executed state approved care plan specific to each client’s needs.

Ensured proper Medicaid documentation, which was used for Medicaid billing purposes for client services.

Followed proper procedures for reporting client emergencies.

Adhered to client and employee code of ethics.

field supervisor, 03/2000-04/2007

Oversaw, managed, and trained over 50 field employees.

Ensured proper care and procedures were followed according to the client’s state care plan.

Conducted On-the-job Trainings (OJT).

Facilitated New Hire Orientation, Annual Evaluations, and more.

Established and enforced office policies and procedures.

Provided support to the administrative team including: Customer Service Supervisors, Branch Manager, HR, and Nurses.

On-Call as needed to respond to immediate staffing needs.

Conducted hospital visits and visits to clients in rehab waiting to return home to resume services.

Education& Certification

Associates, Medical Billing and Coding, Sanford Brown College, 2012

Certificate, Medical Billing and Coding, Sanford Brown College 2011

Leadership Experience

Volunteered and mentored women during a summer program. The program provided a positive outlet for women to express their challenges and hardships while seeking guidance and resources with their weight. The women received assistance with meal planning, correct portion size, and exercise activities. In addition, I have trained and served as a resource to over 100 caregivers in educating and training in order to help caregivers deliver proper and accurate care to clients. I have facilitated New Hire Orientation and In-Service along with a host of other trainings.

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