Customer Service Project

Curriculum Vitae

NAGARATNA

E-mail: *********.********@*****.***

Mobile: +91-968*******

Objective:

To work in a stimulated environment & to reach higher echelons in an organization that offers potential for advancement & professional growth while allowing utilizing acquired skills & experience.

Work Experience:

First Source Solution Pvt Ltd from 26th, March 2015 to 17th, November 2015 as Customer Service Associate.

Nature of job: Data processing to TWC customers which deals with telephonic number portability.

Key Responsibilities:

Verifying and keying the customer records.

Correcting and submitting the customer records to clients.

Confirming and requesting if required any additional information.

Regular follow up email to requestor.

We have the TAT of 24 to 48hrs, whatever inflow of work comes we have to finish within 48hrs.

Strengths:

Like to learn and try out things on one’s own self through experience and accept for one’s performance.

Good communication skills.

Quick Learner, Innovative and dedicated worker.

Can provide alternate strategies and solutions, consistent team player.

Computer Proficiency:

MS Office : MS Word, Excel and Typing (30WPM)

Academic Profile:

Examination Passed

Year of passing

Board/university

Percentage%

M.B.A

2013

Bangalore University

60%

B.B.M

2010

Gulbarga University

54%

P.U.C

2007

Karnataka Board

63%

SSLC

2005

Karnataka Board

54%

Project:

Undertaken on a dissertation project in Karnataka Power Corporation Limited, Bangalore on the topic “A study on the satisfaction level of the KPCL employees towards compensation package”

Personal Details:

Name : Nagaratna

Date of Birth : 10-08-1989

Father’s Name : Shivasharanappa

Sex : Female

Marital Status : Unmarried

Languages Known : English, Hindi and Kannada

Nationality : Indian

Residential Address : No-4 Ullasappa road (Anthony road),

Lakshmi Nilaya, St Thomas town post,

Kammanhalli, Bangalore-560084

Declaration:

I undersigned hereby declare that the information given above is true and correct to the best of my knowledge and assure you that if given an opportunity, to work in your esteemed organization, I will discharge my duties with sincerity and honesty to the satisfaction of my superiors.

Date: Yours faithfully

Place: Bangalore (Nagaratna)

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