Customer Service Maintenance

Michael Lovell

**/** ******* *******, *** ** SoiKhaonoi, Nonoprue, Banglamung,Chonburi, Thailand. 20150

+66(0)848718243 (Thailand)– ***********@*******.***

https://af.linkedin.com/in/michael-lovell-023b4742

Successfuland accomplished as a logistics, Transport / Maintenance Manager, specialising in logistics and maintenance working within a highly regulated / targeted, pressurised and time bound sector. Effectively deals with all aspects of transport and maintenance whilst demonstrating exceptional customer service. Stringently plans and prioritises during demanding workload periods/staff and vehicle shortages with precision timing. Motivates and encourages teams to excel in performance levels whilst providing support and training to enhance personal and business development. Collaborates with suppliers to negotiate and gain cost effective services within tight budget constraints. Currently seeking an opportunity within a fast paced, progressive organisation to utilise and develop further skills.

KEY SKILLS

Transport/logistics

Extensive experience from managing teams to having overall responsibility of budgets and cost monitoring to improve efficiencies and profitability

Management

Manages in excess of 100 multi-disciplined workers from drivers to mechanics, undertaking recruitment, support/training, performance/regulation issues to dismissal

Time Management

Stringent scheduling of vehicles, loads and resources within Health and Safety and driving guidelines

Compliance/document control

Production of relevant documentation to comply with all legal and company constraints reporting serious incidents to the appropriate authorities

Security

Maintains goods and vehicles within secure environments to comply with rules and regulations

Critical thinker

Ability to think/act rationally and logically to deal with situations during pressurised working environments

CAREER HISTORY

Jan 2007 – Dec 2015

DynCorp International (U.S State Department contractor) Kabul, Afghanistan

Logistics, Vehicle Maintenance and Transportation Fleet Manager

Promoted from mechanic, to lead mechanic and into the current role:

Primary role is to develop schedules, continuously reviewing and rearranging where necessary for the 115-vehicle fleet for ACAS and PAE, including the maintenance and operational training of the Delta Barriers

Leads and performance manages in excess of 100 workers and drivers each day

Develops maintenance schedules for ten sites involving 415 vehicles and 64 generators enabling accurate and detailed information to be available as required and reports to be produced from the information

Collates and monitors the maintenance budget forecast for servicing, logistics parts and equipment

Distributesand assigns the vehicles throughout the different departments, dispatching to the assigned drivers

Project managed the relocation of the operation to a larger site, designing the layout of a new vehicle maintenance workshop and vehicle parts warehouse

Procures all parts and external services for the vehicle fleets including vehicles, equipment and maintains the stock levels in the parts warehouse

Produces driver rosters in line with the logistics transportation area

Reviews adherence to Health and Safety standards for all members of the team

Undertakes the recruitment and selection process for local candidates and undertakes investigations and disciplinary action when required

Completes and maintains documentation for all actions and work carried out including parts inventories and invoice tracking

Approves team holidays, maintaining the appropriate level of resources at all times

Produces and deliversmaintenance update training and full training for new employees

Experienced in the use of firearms and security procedures and driving armoured vehicles within hostile working environments

Feb 2006 – Dec 2006

Ensbury Auto Services, Poole, UK

Motor Vehicle Technician - Electrician

Participated in the full diagnosis of vehicle electrical systems

Conducted vehicle repairs and servicing to required standards

Knowledgeable with all makes of motor vehicles

Provided exceptional customer service advice and guidance

Maintained documentation and systems

May 2005 – Feb 2006

Career break

Mar 2005 – May 2005

Pilbara Motor Group Toyota – Port Hedland, Western Australia

Motor Vehicle Technician – Electrician

Undertook duties involving in depth investigations of electronics, diagnostic troubleshooting, repairs and servicing, following strict guidelines and best practise

June 1989 – 2005

George Hartwell’s – Bournemouth, UK

Automotive Technician

Experienced in servicing and repairing Peugeot and Citroen motor vehicles

Knowledgeable in electrical diagnostic repairs using Tep and Diag 2000 equipment and fuel injection systems

Fully trained in all aspects of diesel engines and fittings

Trained and supported new recruits and apprentices

Remained compliant with all legislative standards and best practice

Produced documentation and logged details onto paper and electronic systems

Provided excellent customer service

QUALIFICATIONS AND TRAINING

National Craftsman Certified

Apprenticeship City & Guilds Part 1 and 2 Technician

Variousfactory courses including Apprentice Trainer

GCSEs in Mathematics, English, Physics, history and Geography

PERSONAL INFORMATION

Full clean driving licence

Hobbies and interests: Football, Rugby, most sports, world events and news

Contact this candidate