Active Directory Information Technology

Lamane C. Williams

**** **** **. * Alexandria, VA. 22304

Mobile: 571-***-**** * Email: ***********@*****.***

Technical Analyst System Engineer Software Procurement Specialist

Proven Track Record in Information Technology, Computer Systems, and Networking

QUALIFICATION HIGHLIGHTS

Performance Monitoring/Optimization

Multi-tasking and Project Management

Systems Integration and Data Migration

Strong Problem Solving Abilities

Hardware Installation and Configuration

Customer Relationship Management

Diagnosis, Troubleshooting, and Repair

LAN/WAN Maintenance and Support

Systems and Network Administration

TECHNICAL EXPERIENCE

Operating Systems: Microsoft Windows Vista, XP, 2007, 2010

Software: Remedy, Lotus Notes, Microsoft Outlook

Hardware: Routers, Firewalls, Switches

Networking: Local Area Network (LAN), Wide Area Network (WAN, TCP/IP

Active Directory, DNS

PROFESSIONAL EXPERIENCE

Pepco/ Modis,Inc.

March 2015- Present

IT Security/System Administrator

Troubleshoot problems reported by users.

Maintained network and system security.

Analyzed and identified user needs.

Monitored network to ensure security and availability to specific users.

Maintained integrity of the network by granting authorized user access on network folders.

Assigned configuration of authentication and authorization of directory services.

Administered user accounts in Active Directory, created RSA keyfob and VPN accounts.

Department of Justice / ManTech International Corp

August 2014 – September 2014

Help Desk Coordinator 4

Delivery and setup Computer Hardware peripheral at end users’ desk

Assist with maintaining of IT inventory on Excel Spreadsheet

Coordinates activities in support of user training and assistance requests for all programs.

Monitors assistance efforts periodically and provides assessment reports to management on status and recommendations for improvements.

Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.

Trains users in learning new company-provided applications and assists in problem solving for applications issues.

Maintains records, logs and reports of assistance.

Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.

General Services Administration (GSA) – Catapult Technology

June 2008 - December 2013

Sr. IT Operations Engineer

Created and Managed 3000 Active Directory accounts for General Service Administration

Managed technical projects in network security and helpdesk administration

Maintained network security for VPN network accounts

Configured and Installed Information Technology hardware and software.

Resolved troubleshooting tickets using the Unicenter (CA) Service Desk ticketing system.

Configured and resolved Blackberry and Smartphone devices Issues.

General Services Administration (GSA) – Catapult Technology

April 2007- June 2008

Tier 2 IT Technician

Organized and Tracked installed IT hardware using Remedy and Microsoft software.

Problem-solved issues with server hardware/software products

Diagnosed and resolved hardware/software connectivity issues.

EDUCATION

Bachelors of Science – Business Administration, Strayer University 2010

Cyber Security Career Studies Certificate 2016

Currently Pursuing Master Degree in Cyber Security, Stratford University

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