Candy A. Wells

**** **. ******

Beaumont, Tx. ***03

Phone: 337-***-****

Email: acv23y@r.postjobfree.com

To Whom It May Concern

I am applying for the position that your company advertised. My resume is enclosed for your review. Given my experience and skills, I would be an ideal match for this position. I am computer literate and I have worked in the customer service field for many years. I pay close attention to details; I have a strong sense of communication, customer service, and administrative skills. My background makes me an excellent candidate for this position.

Experience:

AT&T Lafayette, LA

Customer Service Representat ive I 05/2010-July 5th 2016

Assist customers with wireless service

Set payment arrangements, process payments, cancel accounts

Process activations, troubleshooting equipment/service

Complete upgrades, add additional lines, and provide general customer service

Vessel Hair Studio Houston, TX

Receptionist/Manager 11/2002-05/2009

Answering incoming phone calls and setting appointments

Maintaining records of products purchased and advertised

Responsible for handling utility payouts

JP Morgan Chase Bank Houston, TX

Customer Service Representat ive II 11/2000-

09/2002

Utilizing communication skills oral/written with external and internal customers

Executing transactions and responding to customer requirements and inquiries on balances, billing explanations and account maintenance

Knowledge of legal compliance regulations, products and services

Education:

ITT Career School of Business, Houston, TX

Certificate in Computer/Business Career-1985

Louisiana Technical College, Lafayette, LA

Call Center Customer Service Course-2010;

NRF s National Professional Certification in Customer Service-2010 References available upon request.

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