Customer Service Administrative Assistant
Resume:
Kim M. Markwardt
Jordan, NY *****
********@*******.***
WORK EXPERIENCE
Administrative Assistant - LeMoyne College- Department of Occupational Therapy
LeMoyne College- Department of Occupational Therapy - August 2015 to Present
Assist the Department with setting up files and folders for the program and for student file.
Scheduling meetings for the Department Chair person with faculty and students, order all supplies and equipment needed for the OT Program, work with purchasing department to order durable medical equipment needed. Balance end of monthly WEX receipts for the department with our budget allowed and send to Accounts payable department for final processing. Complete check request forms and send to proper department for payment. Answer phones, help students with books they need to order. Set up monthly agenda & staff meetings for the department and take minutes.
Rehab Scheduler & Admissions Representative
THE CENTERS AT ST. CAMILLUS - Syracuse, NY - October 2012 to August 2015
Verify insurance and schedule level of rehab needed for each patient receiving physical, occupational & speech therapy. Create daily schedules for each therapist and adjust treatment minutes based on pts MDS schedule or pay source requirements for identified level of care. Order all durable medical equipment as requested by therapist for patients being discharged to home. Admitting of patients to our outpatient rehab department. Verify insurance and coverage of benefits for specific therapy. Accepting co pays for patients. Scheduling appointments for patients, completing admission and discharge process. Setting up transportation, Answering phones, contacting doctors for necessary documents needed.
Service cashier/Receptionist Job duties
EVANS CHEVROLET - Baldwinsville, NY - March 2011 to September 2012
Answering all incoming phone calls, accepting payments for service and parts customers, posting accounting receipts, balancing cash drawer, posting accounts payable transactions and deposits for end of day. New vehicles and doing paperwork necessary for dealer trades.
Title Clerk
HOLT BROS, INC - Mohawk, NY - June 1996 to July 2009
Title Clerk / Accounts Receivable clerk job duties: answering phones, accepting payments for service/parts customers, preparing all DMV documents for car sales, preparing all loans for sales for dealership, balancing cash drawer and cash deposits for end of day transactions, Picking up customers for service appointments
Teller
FIRST SOURCE FEDERAL CREDIT UNION - October 1991 to October 1996
Customer service for deposits, withdrawals, loan payments, as well as CD's and Ira's. Balancing drawers end of day
EDUCATION
General Studies
Little Falls Jr. Sr. High School - Little Falls, NY June 1985
Herkimer County Boces Licensed Practical Nurse Program
September 2009- June 2010
Graduate Practical Nurse Certificate
ADDITIONAL INFORMATION PROFESSIONAL SKILLS:
•Able to work independently or cooperatively as a team member
•Excellent communication skills
•Able to investigate, determine and meet the needs of others
•Highly adaptable to company change and growth
•Experience with computer programs- Microsoft word, ADL rehab/ rehab touch, optimum clinical & financials, and Healthmax.
•Long history of providing customer service
Contact this candidate