Customer Service Sales

Career Overview

Skill Highlights

Professional Experience

ANGELA NICHOLSON

** ********** **

Friendship, MD 20758

Home: 410-***-****

Cell: 410-***-****

************@*****.***

I am a dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. I have had many years as a receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. I am a driven individual who is very motivated to get the job done to the highest expectations. I am looking for a high passed environment so I can excel in many different ways. I am a very driven individual and I don't leave a task undone, I am a hard worker and love to succeed and show how much I can offer to where or what i am assigned to.

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Self-directed

Professional and mature

Strong problem solver

Dedicated team player

Strong interpersonal skills

Billing and coding

01/2015 07/2015

Washington, DC

Receptionist/Customer service

Flowers on 14th

Answered phone

Inventory of incoming products

Standardized department filing system to increase efficiency. Maintained detailed administrative and procedural processes to improve accuracy and efficiency Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution Provided support for CEO and sales team in managing operation work flow. 10/2014 07/2015

Prince Frederick, MD

Server

Applebee's

Accepted payment from customers and made change as necessary. Assisted co-workers.

Assisted diners with seating as needed

Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed

Cleaned bars, work areas, and tables

Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Inspected dining and serving areas to ensure cleanliness and proper setup Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Took orders from patrons for food or beverages

Washed, peeled, cut, and seeded fruits and vegetables Maintained contact with kitchen staff, management, serving staff, and customers Responded to resident or guest complaints regarding food or service Suggested additional items to customers, as appropriate, to increase restaurant sales. Answered questions about menu selections and made recommendations when requested. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas Education

Skills

and service refrigerators.

Received frequent customer compliments for going above and beyond normal duties. Facilitated prompt and accurate seating and service of all guests 04/2011 11/2011

Dunkirk, MD

Administrative/ Intern

Remax 100

Corresponded with clients on the phone and in person Prepared files and revised documents

Proofread documents

Input listings of houses on market into database

Arranged meetings and conferences

Directed calls to appropriate staff members.

Maintained the front desk and reception area in a neat and organized fashion. Designed electronic file systems and maintained electronic and paper files. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external communications, including email and mail. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion.Planned meetings and prepared conference rooms.Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and distributed faxes and mail in a timely manner.Managed daily office operations and maintenance of equipment.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

03/2010 09/2011

Alexandria, VA

Sales Respresentative

Conklyn's Florist

Designed electronic file systems eand maintained electronic and paper files. Create accounts for clients

Deliver product within company to other locations

Sales promoting the company with advertisements

Email clients regarding accounts, new discounts, and products. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Maintained the front desk and reception area in a neat and organized fashion. High School Diploma: Huntingtown High School 2007

Huntingtown, MD

Associates Degree: General Studies

General Studies

Administrative, advertisements, Articulate, billing, conferences, clients, Email, meetings, Excel, Power Point, Word, office management, real estate, Sales, Telecommunication, Telecommunications, Telemarketing, phone, Typing 70 wpm

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