Customer Service Management
Resume:
ALFREDO LACAYO
LOS ANGELES, CA *****
*************@*****.***
OBJECTIVE: Seeking work in an advanced-level Distribution Center or Warehouse.
SKILLS:
Accuracy Detail Oriented Microsoft Office 2013*
Inventory Control Coordinator Customer Service
Communicator Team Builder Organizer
Multi-task Bilingual-English/Spanish Reliable
*Computer Skils
Word Process, Excell, Power Point, Outlook, WMS, RF units, Internet, SAP
PROFESSIONAL EXPERIENCE
TriCap Int’l/Warehouse Supervisor 09/2011 – 07/2012
Performed all personnel management functions for site. scheduling, training, performance management, staff development and associate discipline.
Implement changes in work processes and/or use of equipment to increase productivity of work crew.
Analyzed workload and delivery schedules to estimate workers hours required for completion of assignments. Scheduled associates accordingly.
Analyzed and resolves work problems, and assisted Team Leaders and associates in solving work problems.
Interpreted Company policies and procedures for associates and enforces safety regulations.
Replenish Inc./ Procurement Agent/Shipping Lead 08/2010 – 02/2011
Handled a wide range of procurements of supplies, equipment, and services ranging from moderate to high financial exposure.
Communicates with suppliers and internal customers to develop technically sound procurement documents.
Evaluates sourcing, bid and order documentation (requisitions, change orders, quotes).
Initiates, monitors, amends and closes out standard and blanket purchase orders.
Reconciliation and approved on incoming invoices against documents of supplies received.
Praxair Distribution/ Warehouse Supervisor 01/2008 - 11/2008
Responsible for planning, organizing, directing and monitoring 2nd shift warehouse/distribution operations for safety, quality and efficient performance
Perform as a proactive, “change agent” leader in the facility, providing support and direction to members of the work team
Lead, motivate, and train employees to achieve productive results, improve individual skills, and enhance teamwork.
Interprets company policies to staff and enforces safety regulations
Analyzed and resolved work problems, assisting Team Leaders and associates in solving work problems
Discusses and organize with Team Leaders activities of various workgroups
Investigates and reports all on-the-job accidents and injuries in a thorough and timely manner. Complies with the Injury and Illness Prevention Program (IIPP).
Interprets company policies to staff and enforces safety regulations
Gorgia Pacific Corp/Dixie Consumer Products LLC 11/1998 – 12/2007
Warehouse Supervisor
Performed all personnel management functions for site associates including hiring, scheduling, timesheet review, training, performance management, staff development and associate discipline.
Develop processes for receiving product, equipment utilization, inventory management, and shipping.
Confers with Production Department key personnel to ensure all finished product is staged for delivery or properly stored
Ongoing communication with customers in regards to service issues or customer complaints
Resolve work problems and coordinate activities with various workgroups
Assist Team Leaders and crew to solve work problems
Investigate and report work accidents and injuries in timely manner complying with company procedures.
EDUCATION
East Los Angeles College – National Certification Logistics Associate (CLA);
National Certification on Logistics Technician (CLT); Leadership in Logistics Certification (WIP)
Long Beach Community College – Warehouse Operations Certification, and Inventory Management Certification
University of Phoenix BA with specialization in Finance
Axia College AA Degree /Major Business Administration
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