Customer Service Manager
Resume:
Beachwood, Ohio *****
*******.*********@*********.***
JULIE HRUSOVSKY
OBJECTIVE
A customer service professional with many years of providing exceptional service, along with exceptional organizational skills. Interested in utilizing these skills in pursuing an Administrative / Customer service management position.
SKILLS & ABILITIES
Excellent customer service skills, Proficient in using Microsoft Office, Emailing, internet searches, Google Drive,and Photo Gallery, Lotus Notes, Outlook, and Ellipse, Safe rent Core Logic software . Detail oriented, a self-starter, and excellent time management skills.
EXPERIENCE
RESIDENT MANAGER
07/2015 to 5//2016 Polo Club Apartments Strongsville, Ohio
Responsible for updating and distributing a detailed weekly report to all leasing agents and corporate office in a timely manner.
Increased the amount of market ready suites by 30% for leasing agents to lease by streaming lining the weekly schedule and communicating with the company’s contractors and a staff of twelve on a daily and weekly basis.
Send purchase order requests to corporate office for approval for maintenance projects and over see that contractors receive purchase orders in a timely manner to get remodel units and other projects started and completed.
Responsible for purchasing supplies for the complimentary coffee bar, monthly activity event for residents, and, office supplies
Responsible for evaluating units after leasing agents completed move out inspections. Documented damages via pictures and completing an apartment inspection form within 5 days of move out date.
Liaison between Corporate office and residents concerning new residents, lease renewals, balances owed, late notices and three day notices.
Represented the company in court proceedings (Eviction Court).
LEASING CONSULTANT AND MANAGER IN TRAINING.
01/2014 -07/2015 Ridgewood Park Apartments Parma Heights, Ohio
Handled leads through phone, internet, and walk in traffic. Lead prospective residents on tours of the property and virtual tours when no suites are available to tour.
Updated Facebook and Twitter pages daily. Handle internet-marketing sites with any pricing changes and specials.
Processed applications, background checks, leases, and all move in paperwork for new residents. Set-up move in date and time and all other procedures needed to make move in for residents a pleasant experience.
Answered work order request via phone or internet and wrote them up for maintenance staff in a timely and detailed manner. Answer and try to solve resident complaints.
Took pictures, printed and uploaded to file for move–outs that have resident charges.
Collected, logged, balanced deposit details and scanned all rent checks and all other monies and sent deposits to our corporate office.
Assisted bookkeeper with any questions regarding new residents.
Assisted manager with weekly reports, when not in office handling different vendors, projects, and any resident complaints or requests.
Julie Hrusovsky
26150 Village LN
Beachwood, Ohio 44122
Contract Employee
1/2013-10/2013 Office Team, Cleveland, Ohio
Created electronic files for Corporate and Partnership Tax returns from 1960 -2005 for a Cleveland based tax department.
Answered the phones at the Legal Aid Society in Cleveland, Ohio.
Researched and processed Hospital Care Assurance Program Applications (a State of Ohio funded program). Answered phone calls and returned voice mail to help expedite patient's application process.
Loan/Lease Collections Specialist
7/2003-10/2012 The Huntington National Bank Inc., Parma, Ohio
Instrumental in the development of a workflow process for first payment default loans.
Tested the new dialer application software before it was put into mainstream use.
Contacted delinquent customers and skipped traced accounts
Established and maintained files relating to collection activities, requested research, and corrective action for misapplied payments.
Security policies and procedures followed for both internal and external customers.
Contacted insurance companies verifying insurance policy dates and coverage amounts, requested refunds for forced place insurance based on information received.
Arranged for appropriate bank and or legal action based on account analysis and as directed by manager.
EDUCATION
Ohio State University/ Agricultural Technical Institute Wooster, Ohio
Associate Degree of Applied Science
Nursery Management
Resident advisor in co-ed dormitory
Midpark High School
High school Diploma
REFERENCES
Susan Hildebrand
Manager Ridgewood Park Apartments
Cindy Heydorn
Huntington Bank
Lisa Froning
Personal
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