Office Staff Assistant

Jossiel Arauz

Phone: 562-***-**** n E-mail: ***********@*****.***

I am interested in working at an industry–leading company which will provide learning and professional growth on the job. I would like to contribute to an organization by utilizing my skills, capabilities and experience to provide high quality, excellent work.

Summary of Qualifications

Over 3 years of default mortgage experience including loan reviewing and foreclosure support.

Over 3 year’s foreclosure experience.

Experience with customer complaint handling and resolution.

Discipline and drive to succeed.

Highly motivated, flexible, strong organizational, leadership, and interpersonal skills.

Exceptional computer skills and knowledgeable in Microsoft Office.

Ability and willingness to learn new skills and take on new areas of responsibility

Ability to work independently and cooperatively as part of a team

Work professionally with highly confidential and sensitive personal data

Professional Experience

SOS Strategies Management Consulting – Downey, CA 02/2015 - Present

Office Assistant

Data entry and database management

Scheduling, organizing and planning

Front office reception and switchboard

General accounting and administration

Executive Bankers Realty – Downey, CA 07/2013 – 08/2014

Real Estate Assistant to Freddy Orellana – Realtor

Schedule and organize business appointments

Maintain routine contacts and update database of clients

Respond to phone requests for information about Real Estate services provided

Putting together closing files for Real Estate sales

Title Source – Cerritos CA 04/2012 -05/2013

Closing Specialist

Prepare settlement statement based on Lender Instructions.

Bundle closing documents and sent to Closing Vendor.

Fulfill any Title and Lender requirements: Order and calculate payoffs.

Prepare documentation to close.

Generate, balance and obtain approval for HUD Settlement Statement.

Ensure all closing documents are accurate before sending them to the Notary Closer

Bank of New York Mellon - Cypress, CA 03/2009 - 06/2009

Mortgage Loan Document Review Clerk

Responsible for verifying all signatures, address and proper documents on loan documents, ensuring all attachments are included with paperwork being processed.

Responsible for scanning and imaging documents.

Audit all loan packets to ensure they were filed via numeric and alpha numeric order.

Ensure all company policies were being upheld while handling sensitive proprietary information, filing and scanning.

Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities

AMC Mortgage/Citigroup - Rancho Cucamonga, CA 08/2005 - 12/2007

Foreclosure Support

Responsibilities include shipping documents via fed-ex, scanning and filing.\

Proficiently entering and identifying deeds and other crucial documents into the system (e.g., Vision Resolve, Bar Code, Lenstar and MSP)

Executing assignments of mortgage, affidavits and all incoming documents from the foreclosure attorneys to help with the Foreclosure process in court.

Ensure compliance with state/federal regulations and Investor requirements

Interpret and implement state statues regarding changes in foreclosure processes.

Maintains manual and electronic files.

Knowledge, understanding, and practice of the Fair Debt Collections Practices Act.

Awarded Employee of the Month in June 2006.

La Casa Mental Health - Long Beach, CA 10/2003 – 07/2005

Unit Secretary/ Mental Health Worker

Preparing and organizing medical records

Filing, preparing charts for admissions and patient discharge

Request X-rays and lab orders for patients and office supplies as needed.

Utilized excellent communication and bilingual skills (Spanish speaking) to be main liaison between office staff, clients, and families.

Followed appropriate code blue notification procedures, patient activity, unit security and safety measures, vital signs measurements, and intake/output procedures.

Awarded Employee of the Month in 2004 and 2005.

Westlake Financial - Los Angeles, CA 01/2002 - 08/2003

Front End Collector/ Mail Clerk

Responsible for knowledge and practice of the Fair Debt Collections Practices Act

Managing accounts 15-30 days delinquent

Placing a minimum of 150 outbound calls per day using the auto dialer.

Contact the customers to set-up payment plan arrangements, and or payment extensions to minimize loan deficiency.

Educate customers on account administration and responded to customer inquiries and requests.

Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.

Received, sorted, distributed, collected, delivered mail to each department, person, or pre-established drop area as required, including special and rush packages, ship Fed- Ex and UPS carriers, handle sensitive and/ or confidential documents and information.

Education

Bellflower Adult School, Bellflower, CA

Certified Nursing Assistant (CNA)

Huntington Park High School, Huntington Park, CA

Cerritos College, Norwalk, CA

Associates degree in Business Administration

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