Customer Service Supply Chain

Maureen A. Melnik

773-***-**** Phone

********@*******.***

SUMMARY

A well-organized and performance driven Supply Chain/Customer Service Professional with unique combination of creativity and technical skills. I can successfully deliver increased customer relations, customer revenue and reduce cost within supply chain. Proven experience in process change-agent, training employees on Continuous Improvement processes, using best practices in the customer service department, transportation (import and export), sales, and marketing. Encompasses management qualities and problem solving skills for the most difficult customers. Strong self-motivator, public speaker and highly effective in team settings.

PROFESSIONAL EXPERIENCE

VANTAGE OLEOCHEMICALS, Inc.

Chicago, IL

2013 - Present

Customer Service Manager

Customer Service Manager for a fatty acid manufacturer. I lead a team of four employees with the following expertise:

Global Data Team Lead for Global Data Management – Customer, Vendor, Product

Monitor and track customer and employee metrics including but not limited to, On Time In Full Customer Service Ratio Performance, Credits

Understanding of team member capabilities and ability to establish development plans

Developed transportation guidelines for our carriers and reported quarterly results to carriers with regards to late pickups, late deliveries to our customers

LAMBENT TECHNOLOGIES AND VANTAGE OLEOCHEMICALS, Inc.

Gurnee, IL and Chicago, IL

November 2010 – December 31, 2012

Customer Service Manager

Temporary assignment with our sister company Lambent Technologies, a chemical manufacturer of food ingredients, lubricants and Oilfield to improve supply chain efficiencies

Recognition Award of Excellence in 2012 by Vantage Board of Directors

Strategic development of improved supply chain efficiencies this includes, order processing, lead times were established

Worked cross-functionally to drive visibility and collaboration for process improvements using Continuous Improvement Tools

Successfully improved customer carrier pick-up on time performance by 20%

Led Order to cash

VANTAGE OLEOCHEMICALS, Inc.

Chicago, IL

2005 – 2011

Customer Service/Transportation Supervisor and Marketing Coordinator

Customer Service/Transportation Supervisor and Marketing Coordinator for Vantage Oleochemical.

Newly developed position to design and maintain marketing materials for rebranding effort

Leader in creation of press releases for price increases and acquisitions

Implementation of the first branding project at Vantage. Developed from infancy to completion Product Trade Name development, registration of trade names, promotional items, brochure design and email blast

Continuous Improvement Facilitator, developed in-house training of all employees including, union and salary

Market Segmentation Analysis yielding $100,000 in additional gross margin.

Reduced a cost savings of $500,000 in 2010 as well as $135,000 in 2009 for truck load carriers Created a Bulk Routing Guide to monitor our cost savings initiative Increased metrics for carrier On Time Arrivals and complaints Rationalized carriers that were not performing to our standard Management of outside warehouse and tolling facilities – including Audits Negotiated all carrier rates – railcars, bulk tank wagons, food grade carriers

UNIQEMA (now known as Vantage Oleochemicals)

Chicago, IL

2000 – 2005

Customer Service Supervisor

Customer Service Supervisor for Uniqema, a fatty acid producer of stearic acid, oleic acid and glycerin

Implemented a companywide order processing and inventory management program for Supply Chain

Designed process documentation and created new procedures for the department Created Customer Service Metrics

Cultivated customer relationships to achieve increased business and referrals as well as decrease on customer complaints by 30% for 2005 and 2004.

UNIQEMA (now known as Vantage Oleochemicals)

Chicago, IL

1996 – 2000

Supply Chain Coordinator of Oleochemicals, Chicago, IL

Coordinated and managed product availability to all customers; oversaw the following processes.

Forecasting models – short term and long term

Implemented Vendor Managed programs and EDI, saving the company and the company’s customers over $500,000 under budget

Procurement/Purchasing – management of outside tolling and packaging facilities. Coordinated and managed all logistics

EDUCATION

BS, Chemistry and Math Education - Saint Joseph’s College, Rensselaer, IN

PROFESSIONAL DEVELOPMENT AND REGISTRATION

QS Management Systems, Inc., - Certified Lead Auditor Trainer

Continuous Improvement – Lead Facilitator for Vantage Specialty Chemicals, Inc.

Professional Selling Workshop

Negotiate to Yes

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