R afael Angel LopezFer re r Sr.

San Diego, CA *2154 Mobile: +1-619-***-****

acv1hq@r.postjobfree.com

ht tps://www.linkedin.com/in/rafael-angel-lopezferrer-sr-34780815

H ighly experienced, multi-skilled Field Service Technician seeking an opportunity as a

B iomedical Equipment or Information Technology Technician. Have tools, will t ravel.

S trong work ethic, dedicated, and methodical.

STRENGTHS and ACH IEVE MENTS

Bilingual Native Spanish speaker, reader, wri ter, interpreter, t ranslator, and

t ranscriber.

Security Clearance: NACI Level 1 Non-Sensitive, authorized 01 April 2010.

Credentialed through Vendormate/GHX for hospital access.

Compliant with HIPAA, FDA Regulations, and Good Manufacturing Practices per 21 CFR 820.

Familiar with VMware Service Manager/IONIX, Oracle e-Business Suite, and SAP NetWeaver

managed data environments.

I Follow ISO 9001: 2008 and En ISO 13485: 2012.

Six years experience working in electrostatic discharge (ESD) sensitive environments

Recipient of three Excel Team awards from General Dynamics Convair Division for

exceeding schedule (1991), fi rst-article quality (1992), and cost reduction (1993)

goals.

Recipient of two Good Conduct Medals, Sea Service Deployment Ribbon, Meri torious

M ast, and four Letters of Appreciation; United States Marine Corps, 1982 to 1990.

CAREER EXPER IENCE

Biomedical Technician (Field Service); Novasyte L LC for Philips Healthcare, 05/2015 to

R.A. LopezFerrer Sr. +1-619-***-**** acv1hq@r.postjobfree.com

p resent

Completed 28 major Field Change projects involving 432 Service Work Orders at

ambulance companies, fi re departments, and hospitals in California and Nevada.

Disassembled, t roubleshot, repaired, upgraded, reassembled, and tested Philips

HeartStart MRx Automatic Monitor/ Defibrillators.

Excellent communication skills to follow up with key accounts.

Provided customer feedback to corporate teams to improve new and existing

p roducts.

P C Network Support Technician; Randstad Technologies for Northrop Grumman,

12/2014 to 03/2015

Key Participant in major company-wide PC refresh and new-hire deployment project.

Installed, serviced, and repaired personal computers; installed attendant software;

conducted data t ransfers; and connected personal computers and terminals to

existing data networks.

Maintained t rouble logs in VMware Service Manager/IONIX.

Inst ructed users in the operation of personal computers and networks.

Investigated information, network and communications needs of users, and made

recommendations regarding software and hardware purchases.

Technical Services Technician; Suna Solutions for ResMed 06/2014 to 10/2014

Supported fellow technicians and evaluated, prioritized, and assisted with customer

returns regarding problems with ResMed series 8 and 9 sleep apnea devices

a ffecting hardware, software, networking, and other computer-related technologies.

Performed hardware and software t roubleshooting, testing, and repair of products in

accordance with approved service manuals and company specifications.

Troubleshot devices to sub-assembly level using service manuals and various test

R.A. LopezFerrer Sr. +1-619-***-**** acv1hq@r.postjobfree.com

equipment (i.e., f low meter, manometer, digital voltage meter, and oscilloscope) and

p rovided clearly wri t ten recommendations to customers regarding repair of

equipment.

Adhered to customer handling processes, service entitlement verification, customer

registration, and problem escalation.

Documented all technical findings and customer-reported problems in the complaint

t racking database, including the resolution recommended, and the process taken

towards resolution.

Product Support and Repair Technician, T he Select Group for CareFusion 01/2013

to 04/2014

Product Support and Repair Technician, A decco for CareFusion 10/2009 to

12/2009

Successful completion of four remediation projects for CareFusion Alaris intravenous

i nfusion equipment.

Established, maintained, and enhanced customer business through effective

i mplementation and support of CareFusions products and services.

Worked within clearly defined Standard Operating Procedures, FDA regulations,

I SO9001:2008, Good Manufacturing Practices (GMP), and scientific methods and

adhered to quality guidelines.

Determined the reason for return, based on information from the customer,

a larm/event history, condition of the unit or assembly, or repair history.

Test-operated unit to locate defects, measure performance, determine need for

adjustment, and verify specified operation.

Troubleshot problems to board component level.

Repaired, upgraded, calibrated, and tested various medical instruments and

electrical parts using standard and non-standard electrical and mechanical repair

equipment.

R.A. LopezFerrer Sr. +1-619-***-**** acv1hq@r.postjobfree.com

F ield Associate, Worldwide TechServices 02/2011 to

01/2013

Technician I, F2OnSite for Worldwide TechServices 10/2010 to

02/2011

Dell Certified Systems Expert

Installed and t roubleshot complex and highly advanced hardware/software.

Possessed exceptional communication skills, both verbal and wr it ten.

Worked with minimal supervision or guidance.

Effectively articulated Dell service value proposition to customers.

Field Technical Services Consultant, SmartSource Technical Staffing Solutions, 04/2010

to 10/2010

Dismantler - Mobile Cart Decommissioning for Tolt Service Group at The Home

Depot, 09/2010 to 10/2010

New RadioShack Point-of-Sale (POS) installation for Network Engineering

Technologies at Target, 09/2010.

Lead Technician - POS and PC refresh for CompuCom at Best Buy, 08/2010.

Site Surveyor - FIRST Phone rack installation sites for Tolt Services Group at The

Home Depot, 08/2010.

PC refresh and data migration for Technical Systems In tegrators at Rexel Electrical

and Datacom Supplies, San Diego and El Cajon, California, 07/2010.

New PC and VoIP telephone installation for Dell at VA Outpatient Clinic Oceanside,

05/2010.

PC refresh for Dell at VA Medical Center Loma Linda, California, 04/2010.

R.A. LopezFerrer Sr. +1-619-***-**** acv1hq@r.postjobfree.com

I n-Home Service Technician, Sears Roebuck and Company Parts and Repair Service

02/2005 to 04/2009

Successfully integrated five dishwasher, three microwave oven, and one gas wall

oven safety recall campaigns.

Recipient of Bravo! Commendation for superior customer service, 2008.

Serviced gas and/or electric cooking, dishwashing, food waste disposal, microwave

cooking, outdoor grilling, and t rash compaction appliances in the customers home.

Interfaced with customers in a knowledgeable and courteous fashion.

EDUCAT ION

Associate of Applied Science, Electronics and Computer Technology, DeVry

U niversity, 2012.

Philips HeartStart MRx Field Service Engineer Course CMS3006, 2015.

Ongoing Technical and Safety Training: ResMed, 2014; CareFusion, 2009 and 2013

to 2014; Sears Home Services, 2005 to 2009.

Ongoing Dell Certification, Service Excellence, and Product Training, Worldwide

TechServices, 2010 to 2013.

R.A. LopezFerrer Sr. +1-619-***-**** acv1hq@r.postjobfree.com

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