Customer Service Administrative Assistant
Resume:
Valerie A. Robinson
North Olmsted, Ohio 44070
*********@*****.***
SUMMARY OF QUALIFICATIONS:
Demonstrated ability to effectively manage various projects in a timely manner.
Strong written and verbal communication skills including interpersonal skills and telephone etiquette. Ability to prepare professional correspondence and meeting agendas/notes.
Proven ability to resolve internal and external customer issues in a professional and timely manner; and willingness to work above and beyond expectations.
Proficient in the operation of all Microsoft Office Suite, QuickBooks, ADP/Kronos, Medical Electronic Charting Systems, switchboard and point-of-sale operating systems..
EXPERIENCE:
Transponder Island Incorporated, Westlake, Ohio 44145 November 2015 - Current
Customer Service Representative (Aftermarket Locksmith Supply Warehouse)
Responsible for managing all aspects of customer orders including entering into computer system, fulfilling the order per customer’s request, tracking order if applicable, and shipping.
Respond to customer inquires via verbal and written communications about products, service, and warranties. Audited shipments to ensure accuracy of orders.
Assisted in assembly of microchip lock smith parts.
Inspect product shipments for damages, record discrepancies, and log parts received.
The Village at Marymount, Garfield Heights, Ohio 44125 June 2010 – October 2015
Administrative Assistant to Director of Rehabilitation (Independent/Assisted Living Nursing Home)
Managed the scheduling process for outpatient appointments and corresponding medical charts.
Facilitated, completed, and audited insurance verifications for inpatient and outpatient physical and occupational therapy evaluations. Responsible for collection of insurance co-payments.
Data entry of patient’s medical notes into Point Click Care (PCC) electronic charting program.
Prepared reports detailing revenue earning and therapist time utilization.
Prepared and expedited correspondences to referring medical doctors and family members for patient authorization of treatment.
Assigned to also provide administrative assistance to the Assistant Director of Dietary including weekly scheduling of dietary staff, managing personnel issues and updating files.
Prepared financial reports tracking budget versus daily spending on stock.
Supervised the Dietary Staff daily to ensure all safety and health standards as mandated by the State of Ohio were upheld. Respond to questions from State Health Inspectors as necessary.
Oversee the Dietary Staff during all meal ties to ensure patient standards were adhered too.
Capri Pizza, Middleburg Heights, Ohio 44130 January 2003 – May 2010
Assistant Manager
Responsible for the daily staffing and overall restaurant operations including cash management, stock orders, safety and procedure compliance, and daily reporting of sales to Corporate Office.
Restaurant was recognized multiple times for exceeding sales and customer satisfaction.
Professional and personal references furnished upon request
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