Customer Service Administrative Assistant

Maria Baranowska

**-** ** ******, *******, NY ***78 Cell: 646-***-**** Email: **********@*****.***

QUALIFICATIONS SUMMARY

Skilled and Dedicated Executive Assistant/Administrator with more than 10 years’ experience in coordinating, planning and supporting daily operational and administrative functions.

Demonstrated capacity to provide comprehensive support for executive- level staff; excel at scheduling meetings, coordinating travel, and managing all essential tasks.

Proven track record of accurately completing research, reporting, information management and marketing-support activities within demanding time frames.

Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline- driven operations; able to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office Suite ( Word, Outlook, Excel, PowerPoint) ; windows and Mac OS; 75 wpm with complete accuracy.

PROFESSIONAL EXPERIENCE

AFC INDUSTRIES, College Point, NY

Executive Assistant/ Administrator NOV 2014- Present

Provide high- level administrative support to the President of leading manufacturer of ergonomic work-solutions with more than $30 Million in annual revenue.

Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning. Coordinated and set up high-level conference calls, board and management meetings, special events and travel arrangements for top executives. Conducted extensive Internet research on competitors and potential acquisitions, reporting findings to Vice President. Developed, formatted and maintained client databases. Updated and maintained Presidents’ calendar, completely re-organized the Executive and Finance libraries, and assisted managers with special projects as needed, including building renovations and office move.

Key Accomplishments:

Reduced company travel expenses by $50,000 within first quarter of tenure by identifying cost-effective travel agencies and negotiating vendor contracts.

Increased efficiency through producing office standard documents for invoices, contracts, company letterheads and business cards.

Successfully coordinated and hosted numerous client seminars, creating invitations and promotional materials and booking venues.

PETRO HOME SERVICES, Maspeth, NY

ADMINISTRATIVE ASSISTANT SEPT 2005 – NOV 2014

Served as Administrative Assistant to the Director of Customer Service department of the largest local home heating oil and total home comfort services providers in America.

Performed administrative support tasks that are secretarial/clerical in nature. Worked in Excel to generate daily/weekly/monthly price margin reports. Handled acknowledgement/cancellation letters, customer correspondence, and memos. Handled bill payments, managed monthly recurring payment system, handled service requests, setting up budget accounts, price renewals and negotiations.

Continued…

Key Accomplishments:

Played a key role in increasing customer retention through loyalty work group.

Cultivated positive and enduring relationship with customer base.

Offered dedicated service to clients/ vendors and continually identified new opportunities.

Newell Fuel LLC, Brooklyn, NY

MANAGER ASSISTANT FEB 2004 – AUG 2005

Directed day-to-day office operations to the Owner/Managing Director of a company that provides heating service and premium petroleum products to commercial and residential clients.

Responsible for daily administration of the company. Created and coordinated work schedule to ensure proper coverage and smooth office operation. Assisted office personnel in daily work duties. Handled accounts payable/receivable and payroll. Prepared tenant correspondence based on established guidelines, including late payment, renewal, and legal notices. Supervised maintenance and updates of paper and computer based administrative files. Responsible for reporting to senior sales manager.

KEY ACCOMPLISHMENTS:

Proactively developed vital competitive analysis process to facilitate implementation of aggressive company business development strategy.

Significantly reduced time to get payments from the clients and to prepare financial data entry at the end of every month.

Educations and Certifications

Business Administration Course Work, Northern Virginia Community College, Reston, VA

Customer Service Course, Petro Oil “Boot Camp”

Masters’ in Literature (Polish), Adam Mickiewicz University, Poland

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