Project Management

Boopesh Natarajan email:*******.******@*****.***/214-***-****

Education:

•Bachelor of Technology with specialisation in Information Technology from Madras University, Chennai, INDIA, 2003.

Experience Summary:

•A dynamic & competent IT professional with 13 years of experience and 7 years of onshore experience; A self-motivated and achievement oriented professional with strong business acumen and a proven record of profit improvement through planning & implementing strategies and support activities.

•Strong communication skills and ability to liaise with business managers, technical experts and with varying levels of management.

•Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.

•Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

•Business Analyst specializing in Retail and Airlines domain covering whole project lifecycle, researching new projects, business process modelling and system modifications Managed transition of client from Solutions Implementation to Client Support. Manage the development and maintenance of implementation portions of project.

•Experienced in requirements gathering, design and specification.

•Establishes strong working relationships with different levels of users in multicultural environments across business functions, successful within a team environment and self-motivated.

•Extensive exposure to Network management systems in Telecommunications, Warehouse Management Solutions in Retail and Front End communications in Airlines domain.

•Coach, mentor and lead personnel within a technical team environment.

•Highly organised & dedicated with a positive attitude. Self-motivated; able to set effective priorities and handle multiple assignments under high pressure within tight deadlines; adapt easily to new concepts and responsibilities.

Computers Worked on:

Computer System

Programming Languages

Special Software

HP-UX 11.00, SunOS 5.10, Linux, RHEL, IBM AIX 5.3,WINDOWS*

C, C++, SQL, Shell scripting, Perl Scripting, Pro* C,Oracle9i/10g, DB2

CVS, CMS, VSS,HP Quality Center, JIRA, VISIO, Toad, Manhatten

Career Profile:

Tata Consultancy Services

Title Delta Gift Card Solution

Period Feb 2015 to Jun 2015

Client Name Delta Airlines, Minneapolis

Position Senior Business Analyst/ PM

Responsibilities

Engage in business proposal calls and understand the high level business requirements.

As part of feasibility phase, define and document the project scope confined to proposed high level business requirements.

Develop business case flows, current state, future state and conceptual diagrams using visio.

Host IT Kick-Off meeting and provide presentation of completed project scope to all stake holders including business and IT PMs, Senior BAs from various portfolios.

Work closely with solution architect and define & develop use case flows, logical and physical architecture.

Gather and document detailed requirements confined to clientele’s standards and template.

Coordinate requirement sessions between Business and IT teams.

Create and update requirements documents in HP Quality Center.

Participate in UATs and provide sign-Off.

Project Description The goal of this project is to enable Delta Air Lines to gain market share in the gift card industry. Entering the gift card industry gives Delta the opportunity to create new revenue streams, compete with Other Airlines (OAs) in the gift card space, and consolidate internal stored value products and services (i.e. gift cards, Gift Certificates, etc.) to leverage purchase power for improved economics.

Development of a gift card platform enables significant benefits across the enterprise in the form of incremental revenue growth and cost savings. It is projected that the implementation of a Delta Gift Card program will conservatively generate $75M in sales in year one ($5M in net benefits), increasing to $170M in year five ($15M in net benefits).

Tata Consultancy Services

Title Customer Experience – Enterprise Product Solutions

Period June 2013 to Jan 2015

Client Name Southwest Airlines, Dallas

Position Project Manager

Responsibilities

Manage Level 2 and Level 3 support of Customer Experience applications.

Manage Incident Management (IMs), Service Request (SRs) and change Request (CRs) bound with agreed SLAs.

Demand Management meeting to discuss the 30-60-90 day plan of upcoming deliveries.

Daily Status meeting with client partner and brief the current stability status of each application.

Present the Weekly Status deck to client partner.

Generate metrics for the monthly deck and presentation to senior client management.

Plan the on-call 24/7 production Support between Onshore and Offshore team members.

Conduct Status Meeting with offshore and Monitoring Progress of Work

Develop Project Resource Management Plan

Assign tasks and monitoring their status.

Establish & Monitor the Processes for Issue Management, Change Management and Quality Management.

Identify priorities in consultation with the client and Estimating Project Effort and Schedule.

Interact with other teams and understand, analyse and document the business requirements to coordinate the development and monitoring progress of work.

Project Enterprise Product Solutions mainly deals with customers of SWA. Set of applications/Channels that interact with the SWA Customers are combined together under this portfolio. The main functionality of CE is to facilitate the SWA customers for their air-travel plans with various services like their bookings, check-ins etc. As per the SWA business, it provides services like Bookings (Reservation), Ticketing (E-ticket), Check-in (Issue Boarding Pass), and Baggage/Cargo to its customers/passengers. It consists of the following applications such as CS2, QiK, CIRRUS, Call Allocation, Kiosk, FIDS, GIDS, Gate Reader, OCS, Central Ticketing, FLIFO VRU to help customers perform various functions like making reservations, booking an e-ticket, check-in, baggage check-in, boarding etc.

Tata Consultancy Services

Title The Home Depot – Catalyst WMS

Period September 2011 to May 2013

Client Name The Home Depot, Austin

Position Project Lead

Responsibilities

Manage and track the resolution of production incidents, Change Requests, Problem records within SLAs following ITIL standards.

Lead production outage incidents (BCP calls) and engaging all impacted teams

Over the bridge call, providing regular status updates to senior management toward resolution.

Plan and track the delivery of enhancements by onshore and offshore teams.

Review High Level and Detailed Designs for the enhancements. Use the Adgen tool to depict the high level diagrams.

Deliver the programs and related documentation through system testing, acceptance testing, and a part of the warranty period. Use iPMS tool for tracking the progress of work, document the enhancements, bug fixes and test cases.

Perform Quality Review’s to assure the quality along with the correctness of the deliverable and defect control using iQMS tool. Ensuring the overall quality of the project.

Plan the Transition of new production release from clientele team to onshore and offshore teams.

Project The purpose of this project is to implement changes to the Catalyst WMS to allow multi-channel distribution in a single facility, including import, domestic and consignment product and to support market realignments. These changes and system integrations will result in increased DC (Distribution Center) network design flexibility and improved outbound load efficiencies. Increased network flexibility will allow Supply Chain Distribution to consolidate distribution centers facilities nationwide. In addition, the single system will improve load efficiencies, a result of having visibility to all products in one system allowing for improved combination of loads.

The project will implement new interfaces and improve the day to day operational activities that are being carried over at warehouse. This project will also customize Catalyst WMS to include Manhattan YMS as per Business requirement of Home Depot depending on the Warehouse this is implemented upon.

Tata Consultancy Services

Title Interconnect Mediated Access (IMA)

Period July 2007 to Aug 2011

Client Name Qwest Communications, Inc.

Position Developer/Technical Lead

Responsibilities

Analyse and solve the production issues

Prepare detailed plan for the development of the change requests and Enhancements

Prepare Analysis and Low Level Design for the change requests and Enhancements.

Responsible for Construction of the programs affected by the change requests and Enhancements. The entire PRO*C files developed during the construction phase are compiled using the MakeSrc tool to generate the makefiles.

Prepare Test Plan Specifications and conduct Unit Testing. PureBpl is used during testing to purify the code. This tool detects the run-time memory corruption and helps in fixing the memory leaks. Using debugger, the code is debugged for fixing the testing issues. Finally a report for all pre-order and order transactions in terms of success/failure is generated using GenTransChart.

Configuration Management using VSS, CMS

Co-ordinate the reviews and Code Walk-through with Internal and External Quality Assurance (IQA and EQA) and Final Inspection (FI).

Staffing

Billing and invoice generations.

Transition and planning the processes.

Work Assignment and review.

Training and Mentoring.

Project IMA-BPL stands for the “Interconnect Mediated Access-Business Process Layer”. The Interconnect Mediated Access (IMA) system enables Qwest to comply with the Telecommunications Act of 1996. The act mandates that Co-Providers be allowed to purchase certain services on a wholesale basis and resell these services to their customers. The mandate requires that Qwest to offer Co-Providers access to local service elements of the Qwest network as well as electronic access to its operations support systems.

BPL is the core processing engine for IMA. BPL handles Pre-Order and Order (LSR) requests and performs all business logic. If an order or pre-order request is rejected, the BPL is the system that determines the errors and initiates the reject. TCS offshore team engages in the implementation of Release based (say, 21.0, 22.0, 23.0 and 24.0) enhancement CRs and system test CRs (Change Requests).

Verizon Communications

Title AAIS Core

Period Feb 2006 - Jul 2007

Position Developer

Location Chennai, India

Responsibilities

Module lead for the system

Developed a user friendly search script for address validation and queries

Wrote reports in perl and Python that combined data from multiple data sources to provide insight into holiday supply-chain operations for upper management.

Ensured mission critical applications were not deployed to production without adequate testing.

Project AAIS is a Client Server Application, which has its client in Java and its servers running on Sun OS 5.7 developed using ESQL C++. The AAIS enables the provisioning of service orders and the maintenance of both Outside Plant and Inside Plant inventory. Functionally, AAIS consists of two core engines sitting on top of a Verizon’s network inventory database - a service fulfilment / activation engine and an inventory management engine. AAIS has a number of supporting applications such as security, auditing, reporting, system management and so on.

Verizon Communications

Title SLM (Service Level Management)

Period July 2005 - Jan 2006

Position Developer

Location Chennai, India

Responsibilities

Worked extensively for UNIX shell scripts

Involved in reverse engineering and rewriting some legacy C and C++ code for Unix and X/Motif, and creation several stored procedures and triggers in the Oracle database. C++/STL, Oracle Pro*C/C++, and Oracle PL/SQL were used in new code

Effectively tracked and resolved IR s in Remedy

Project SLM which stands for Service Level Management is the set of people and systems that allows the organization to ensure that SLAs are being met and that the necessary resources are being provided efficiently. A well designed SLM system provides the rapid diagnosis and response to each potential problem that supports improved QoS, resource allocation, escalation and priorities. SLM collects and correlate active, passive and operational measurements of SLAs to a circuit. It is used to collect and correlate a customer’s circuits in a group (contract) for collective monitoring. It has the ability to produce standard reports as well as model SLA data for better threshold selection.

Verizon Communications

Title NTAS (National Telephone and Address System)

Period July 2004 - Jun 2005

Position Module Lead

Location Chennai, India

Responsibilities

Module lead for the system

Working on production support tickets.

Involved in fixing a major issue from the previous release within the upgrade framework as well as for fresh install scenario without affecting user-interface for a performance management tool.

Initiated new enhancements and received several appreciation and awards

Single point of contact for NTAS offshore team

Project The National Telephone and Address System (NTAS) manages the inventory of TNs available to Verizon. In the former Bell Atlantic (fBA) regions, NTAS inventories all service locations and manages data needed for service negotiation. NTAS is considered as a mission critical system in the service negotiation, provisioning and activation flow and is deployed on high performance UNIX clusters in several Verizon datacenters across the country.

HCL Technologies

Title Activation Manager

Period Jan 2003 - Jun 2004

Position Developer

Location Chennai, India

Responsibilities

Module developer for this project

Worked extensively for UNIX shell scripts pulling data from informix

Wrote reports in perl and Shell scripting

Co-ordinated with the client for Business requirements and designed the modules

Project Convergys Activation Manager is a service engine part of a huge billing system. The Core functionality of Convergys Activation Manager is to create virtual circuits on the network elements which allows the user to receive feeds from their chosen services like wireless telephony, short messaging, email, or any of a number of other billable service offered by the Service Provider. CAM, as a provisioning engine, communicates with various types of Network Elements in the enterprise network using Generic External Interfaces. For Each Network Element a Plugin will be provided which encapsulates the Specific requirements of Network Element.

Trainings Conducted:

Year

Title

Presented to

Location

Organised by

2007

Basic concepts of Telecommunications

TCS Telecom Group

Chennai

Tata Consultancy Services Ltd.

2009

Network Management systems

TCS Telecom Group

Denver

Tata Consultancy Services Ltd.

2011

Supply Chain Concepts, WMS, YMS and TMS

New Joinees of The Home Depot Project

Chennai

Tata Consultancy Services Ltd.

2013

Project Management Concepts

Account level Leads

Austin

Tata Consultancy Services Ltd

2014

Project Management

Account level Leads

Dallas

Tata Consultancy Services Ltd

Trainings Attended

Course

Conducted By

Duration

Basics Of Telecommunications.

TCS, Chennai

Sep 2007

iQMS

TCS, Chennai

Oct 2007

TBEM

TCS, Chennai

Nov 2007

IPMS

TCS, Chennai

Dec 2007

Communication Workshop

TCS, Chennai

Jan 2008

ITIL

TCS, Chennai

Feb 2008

CMM Level-5 Session, ISO 9001-2000 Awareness Session, TBEM Awareness Session.

TCS, Chennai

Feb 2008

Home Depot Distribution Centre’s Interactions with Other Products.

TCS, Chennai

Sep 2011

Pathfinders – Leadership skills

TCS, North America L&D

Nov 2013

Contact this candidate