10+ yrs experience in customer service
Resume:
Denierah J. Sumerall
Chicago, IL 60615 **********@*****.***
EDUCATION
Grand Valley State University, Allendale, MI
Bachelor of Arts: Advertising with an Emphasis in Public Relation
ADVERTISING & PUBLIC RELATIONS EXPERIENCE
Center Manager Check into Cash April 2015-April 2016
Assisted customers in gaining financial assistance through products such as title loans, payday installment loan, and payday loans.
Answered basic customer inquiries regarding Annual Percentage Rate (APR), service charges, account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Issued money orders, completed money transfers and accepted payment for bills.
Cashed checks; verified endorsement, received proper identification and ensured validity; as well as identified counterfeit currency.
Followed cash handling procedures including balancing cash drawer daily, pickup and deposit of center's funds.
Interim Branch Manager Hertz Local Edition July 2013-December 2014
Promoted to assistant branch manager in June 2014 as a result of exceeding sales/performance goals and quickly became interim branch manager, due to branch manager taking another position.
Performed numerous administrative and operational duties such as, daily reports of business, cash deposits/withdrawals, payroll, check deposits/ refunds, etc.
Conducted sales calls to local businesses in the area to increase as well as maintain customer volume.
Live Events Intern TownSquare Media May 2012-August 2012
Assisted in the coordination and planning of multiple events in both the Flint and Grand Rapids markets.
Assisted in the coordination of volunteer schedules, called and coordinated with various events partners, met with clients on certain occasions, maintained spreadsheets, helped create various print materials, and assisted the Promotions Department with various on-air, on-line and remote duties.
Sales Associate Pearle Vision March 2011-April 2012
Performed as one of the top sales associates on Key Performance Indicators (K.P.I).
Ensured customers are getting the optimal product by explaining the feature-and-benefit of the product and through customization to fit each individual lifestyle and eye care needs.
Assisted in creating and maintaining of company image through promotion of eye wear and eye care services; and store signage.
Customer Service Representative Enterprise Rent-A-Car May-September 2010
Successfully represented Enterprise through renewal service for companies, such as 5/3 Bank, Gus Macker, Huntington Bank, Fox Nissan Dealership, etc.
Achieved a high level of customer satisfaction by assisting customers and assessing their rental to needs through reservations, rate quotes, general questions and answers, explanation of rental terms and conditions, vehicle features, and other services.
Performed various administrative duties and basic accounting functions such as: research and billing support tasks, account receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
VOLUNTEER EXPERIENCE
Intern G.R.O.W February-April 2012
Completed 100+ hours at Grand Rapids Opportunities for Women an organization devoted to empowering women to become successful entrepreneurs composed the content for GROW’s 2011 annual report, composed a case study for volunteer engagement, and updated the GROW Graduate/MYOB directory
REFERENCES AVAILABLE UPON REQUEST
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