Customer Service Sales

Keren - Esther Harp

**** ****** ******* ****** ***** Boynton Beach, FL 33436; 561 – 374 –1495 *****.****@*****.***

Objective: To obtain an Event Management position to provide exceptional customer service, while providing world class management skills.

Work Experience

Dec 2013 – March 2014 Account Management ACG

An ambitious individual with a strong determination to succeed, who also possesses impressive leadership skills and a deep understanding of customer-centric sales.

Identifying and exploiting business opportunities with both new and existing customers.

Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Dec 2012 – Dec 2013 Manager Infinity Sales Groups

Provided assistance to sales force through established of team goals and incentive program and set higher expectations and instituted individual team-member accountability.

Created sales scripts for new hires, and trained them on sales techniques.

Hire, train, develop, and evaluate staff.

Oct 2008 – Dec 2012 Manager FBK Products

Provided assistance to sales force to completely learn product lines, sharpen methodology and presentation to increase total sales.

Collaborated with product reps to develop promotional programs to penetrate further into marketplace.

Able to provide valuable knowledge and up to date advice on products.

December 2004-Febuary 2006 Store Manager Covenant Christian Store

Handling all accounting/bookkeeping.

Responsible for merchandising the store.

Delegating daily responsibilities to staff.

Responsible for daily shipping of special orders made by clients.

Ensure that the store ran smoothly on a daily basis.

Education

Florida International University, Miami, FL

B.A. Business Administration – Continuing Education

REFERENCES UPON REQUEST

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