Customer Service Medical

DEBORAH M. GARDINER

** ******* ****** 516-***-****

Freeport, NY 11520 *******.*.********@*****.***

Reliable, honest, and conscientious employee who can work under direct or indirect supervision

Extremely organized with a sharp eye towards detail

Disciplined to function well in a fast-paced environment

Objective:

Seeking a full-time, diversified, and rewarding position that will utilize my past experience and updated skills to the fullest and offer opportunity to grow more proficiently through new technology.

Education:

Hunter Business School, Levittown, NY 2011

Medical Office and Business Administration Diploma – 4.0 GPA

Nassau Community College, Garden City, NY 1988

Associates Degree in Secretarial Science

Related Skills:

Medical Manager

Medical Terminology

ICD-9 & CPT Coding

Medical Billing

Medical Transcription

Keyboarding (50 wpm)

Accounting

MS Word

MS Excel

MS Access

MS PowerPoint

MS Outlook

Internet Applications

Employment History:

Primerica Financial Services 1995 - 2008

Independent Representative

Determined customers' financial services needs and prepared proposals to sell services that address these needs.

Contacted prospective customers to present information and explained available services.

Sold services, such as life insurance, loan originating services, and prepaid legal services.

Prepared forms or agreements to complete sales.

Developed prospects from current commercial customers, referral leads, or sales or trade meetings.

Reviewed business trends to advise customers regarding expected fluctuations.

Made presentations on financial services to groups to attract new clients.

Sought out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

Customized insurance programs to suit individual customers, often covering a variety of risks.

Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.

Calculated premiums and established payment method.

Performed administrative tasks, such as maintaining records and handling policy renewals.

Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person, and to discuss any existing coverage.

Conva Aids 2011 - 2012

Customer Service Representative

Spoke with customers in the Sleep Services department of a medical supply company.

Retrieved messages left by customers for order supply and other issues.

Forwarded supply orders to other co-workers for shipment.

Capital One Bank 2013-2015

Bank Teller

Customer service, handled every financial transaction, greeted each customer, ATM balancing once a week and vault.

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