Project Technical Support
Resume:
Arul Prasad
Infra Team Lead
Professional Summary:
Hardware Industry experience of 14+ years covering 11+ years of implementation, support functions and good practical exposures on IBM pSeries Systems in core AIX environment and various flavors of Unix & various Hardware Platforms
Achievements: BRAVO Award (The Best of IBM for technical excellence)
Certificate of Appreciation (For outstanding commitment – Mphasis)
11 years of experience in UNIX / AIX Administration.
9 years of experience in Linux / Cent OS / Suse Linux Administration.
6 years of experience in Sun Solaris / HP-UX Administration.
Extensive experience in Installation and Administration of UNIX / AIX, Linux, Solaris & HP-UX
Experience in Installation, Configuration, Backup, Recovery, Disaster Recovery, Maintenance, Support of AIX, Linux & Sun Solaris.
Experience in UNIX / AIX 5.x, 6.x, 7.x with experience in implementing and supporting IBM P series hardware platform servers.
Experience in implementing VIO / DUAL VIO technology setup and supporting all virtualization technical hardware configurations.
Installation, Upgrade and Failover HACMP testing and troubleshooting. Responsible for maintenance of all HACMP clusters.
Experience in managing / troubleshooting LPAR, DLPAR, WPAR partitions.
Experience in shell scripting, Automation of backups, monitoring.
Experience in UNIX Logical Volume Manager (LVM), DNS, NIM, NFS, WEBNFS, Auto Mounting.
Experience in IBM, EMC clarion & Hitachi storage migrations.
Experience in migration from IBM p5 hardware to new p7 hardware.
Experience in Supporting Disaster Recovery (DR) management.
Certification
MapR Certified Hadoop Admin (MCHA)
IBM Certified Systems Expert - Virtualization Technical Support for AIX and Linux - v2
IBM Certified Systems Expert - High Availability for AIX - Technical Support and Administration -v2
IBM Certified System Administrator - AIX 7 Administration
IBM Certified Specialist - pSeries Administration and Support for AIX 5L V 5.3
HP0091 - HP Certified System Administrator (CSA)
CiRBA Certified Professional
Training
IBM Internal Training on VIO Server 1.5.1
IBM Internal Training on HACMP 5.3.
IBM Internal Training on Advanced Virtualization on p Series with Aix 5.3 using HMC.
IBM Internal Training to the IBM General Parallel File System (GPFS) 3.1
Cirba Training on DCI by CiRBA Inc. Canada. Data Acquisition and Analysis for Server Consolidation
Basic Hardware training conducted at HCL Training Center, Hyderabad
Novell Netware training conducted at HCL Training Center, Hyderabad
Network Essentials training conducted at HCL Regional Office, Mumbai
Education
Diploma (Electronics and Communication Engineering)
B.Sc. (Information Technology)
Significant Projects
Project Name : John Lewis, UK
Organization : Cognizant Technology Solutions
Period : Dec 2014 to June 2016
Technology : UNIX / AIX & SUSE Linux
Description : AIX 5.x, 6.x, 7.x, VIO, LPM, NPIV, HACMP, NIM
Responsibilities:
Involving in Sev1/Sev2 incidents and providing technical guidance to team till the incident closure.
Managing the offshore team for all kind of access to software / tools required on the project.
Migration from p5 hardware to new p7 hardware.
New Build of DUAL VIO servers and client LPARS based on the requirement.
LVM configurations & troubleshooting, security hardening on all IBM AIX versions.
The NIM Master & client installation & troubleshooting.
Supporting Disaster Recovery (DR) testing
Responsible for Monthly OS image backups and HMC, VIO and DNS server monthly schedule backups.
Working in 16/5 / On-Call support.
Project Name : World bank, DC
Period : Jul 2010 to Nov 2014
Technology : UNIX / AIX & Redhat Linux
Description : AIX 5.x, 6.x, 7.x, VIO, LPM, NPIV, HACMP, NIM
Responsibilities:
Daily calls and interaction with onsite managers and leads to gather and analyze requirements.
Involving in Sev1/Sev2 incidents and providing technical guidance to team till the incident closure.
Managing the offshore team for all kind of access to software / tools required on the project.
Guide the offshore team on understanding the requirements (impart training).
Involve in schedule of effort estimation and capacity planning.
Daily deliverables in the form of status reports, issue reports, defect reports, weekly reports and track issues to closure.
Keep track of new requirements from the project.
Escalate issues about project requirement to Project Manager.
Ensure timely delivery of different milestones and mentoring / motivating the team members.
Migration from p4, p5 hardware to new p7 hardware.
New Build of DUAL VIO servers along with LPM cluster technology.
Handling most critical Internal and External DNS servers
SAN Data Migration to New VNX storage arrays.
Supporting BCDR Disaster Recovery (DR) testing
Security hardening on IBM Aix 5.3, 6.1 & 7.1.
EMC patches to all
Migration of all servers to new VLAN segment as part network segmentation project.
Responsible for Monthly OS image backups and HMC, VIO and DNS server monthly schedule backups.
Working in 24/5 / On-Call support.
Project Name : AMEX
Organization : Mphasis an HP company
Role : Principal Infrastructure Engineer
Period : May 2010 to Jul 2010
Technology : UNIX / AIX
Responsibilities:
IBM POWER series AIX servers with LPARS and DLPARS.
LVM configurations & troubleshooting, security hardening on IBM Aix 5.2 & 5.3.
The NIM Master & client installation & troubleshooting.
Migration from AIX 5.2 to AIX 5.3.
Working in 24/5 + Weekend On-Call support.
Handling / Closing tickets via DW/Manage Now depending on the priority.
Project Name : Cadence
Organization : IBM India Pvt Ltd
Role : IT Specialist Unix
Period : May 2008 to May 2010
Technology : AIX
Responsibilities:
New IBM POWER series AIX server build and updating to latest TLs.
LVM configurations & troubleshooting, security hardening on IBM Aix 5.3.
Installation, Upgrade and Failover HACMP testing and troubleshooting. Responsible for maintenance of all HACMP clusters.
The NIM Master & client installation & troubleshooting.
Responsible for Weekly full backups, Monthly full backups and Daily differential incremental backups, through Veritas Netbackup Application.
Working in 24/5 + Weekend On-Call support.
Handling / Closing Remedy tickets depending on the priority.
Project Name : Con-Way
Organization : IBM India Pvt Ltd
Role : IT Specialist Unix
Period : May 2008 to May 2010
Technology : AIX
Responsibilities:
Migration of AIX 5.1/5.2 to AIX 5.3 and HACMP 4.3 to 5.3.
SAN Migration using TDMF – Shark to Hitachi. SAN Migration by mirroring VGs.
NIM Master build and managing all other activities like migration/installation/patching through NIM.
LVM configurations & troubleshooting. System performance tuning.
Working in 24/5 / On-Call support.
Supporting Conway-Way Disaster Recovery (DR) testing.
Project Name : Bharthi Green (Airtel)
Organization : IBM India Pvt Ltd
Role : IT Specialist Unix
Period : Jun 2007 to Apr 2008
Technology : AIX & CiRBA
Responsibilities:
Installed Cirba Agents on AIX servers
Collected server configuration details and workload data for every 15 minutes using Cirba server.
Gap analysis have been done for the collected configuration and workload data.
Servers missing data in both configuration and workload have been excluded as it can’t be considered for analysis.
Identified server consolidation opportunities with OS stacking and Virtualization Analysis.
Analyzing of OS, Workload Data and Business Constraints given 41% consolidation result.
Analysis have been documented and handed over to Financial team to do Business Case.
Project Name : LOWES
Organization : IBM India Pvt Ltd
Role :Systems Operations Lead Specialist
Period : Jun 2007 to Apr 2008
Technology : AIX & CiRBA
Responsibilities:
AIX p-4 6C1 to p-5 52A with v5.2.
Doing the Pre upgrade system check (preops).
Monitoring the Upgrade Process and pass the check points.
Analyzing any failure if it occurs and fixing it.
Verifying and archiving the logs.
Project Name : UNDP
Organization : IBM India Pvt Ltd
Role :Systems Operations Lead Specialist
Period : Jun 2007 to Apr 2008
Technology : Solaris & CiRBA
Responsibilities:
Upgrading UNDP servers form Solaris 8 and 9 to Solaris 10.
Take Backup of existing configuration files.
Install Solaris 10 from image server.
Creating Local Filesystem and Restore the Configuration files.
Changing System Parameters according to Application Team. Installing required Packages, hand over to Application Team.
Project Name : H3G
Organization : IBM India Pvt Ltd
Role :Systems Operations Lead Specialist
Period : Jun 2007 to Apr 2008
Technology : AIX & CiRBA
Responsibilities:
Analyzed 286 servers to identify consolidation opportunities.
Inventory data, Configuration Data, and Financial Data.
Done Gap Analysis and Data Cleaning so as to make existing data to meet the Zodiac format.
Prepared 3 Business Cases from Zodiac Analysis to present to the client.
Project Name : Abbott Pilot – Server Consolidation Project
Organization : IBM India Pvt Ltd
Role :Systems Operations Lead Specialist
Period : Jun 2007 to Apr 2008
Technology : AIX & CiRBA
Responsibilities:
Analyzed 608 servers to identify consolidation opportunities.
Inventory data, Configuration Data, and Financial Data.
Used CiRBA Server extensively for analysis by applying both business and technical rule sets.
Prepared 3 different scenarios as per client requirement.
Project Name : SBCC, Raymond’s (P) Ltd, ISARC.
Organization : HCL Infosystems Ltd
Role : System Administrator
Period : Apr 2005 to Jul 2007
Technology : Solaris & HP-UX
Responsibilities:
System Configuration, installation of hardware, software, patches up-gradations Network configurations and troubleshooting.
Configuring System Printers, hardware testing, and building systems specific to user’s needs.
LVM configurations & troubleshooting and maintenance of file systems.
System backups, system hardware maintenance and report.
Backup management, disk management and hardware/software related troubleshooting.
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