Ricky (Rick) Malone

Henderson, NV ***** 702-***-**** acuyp3@r.postjobfree.com

Customer focused IT Professional with successful experience in user support and network administration. Exceptional ability to build customer relations and potentially increase company clientele. Recent degree in Computer Network Systems. Knowledge of multiple platforms, applications and technology tools. Critical thinker who addresses customer support issues quickly and seeks to consistently exceed performance standards. Technical Skills:

Windows Server Active Directory 2008/2012

Microsoft Office 2007/2010/2013

Windows 7/8/10

PC Setup, Minor Repairs, Help Desk Support

PC/Linux/Macintosh Licensed Software Installation Professional Experience

Springer-Miller, Inc.

Integration Specialist 4/2015 – 2/2016

Provided thorough customer support and problem resolution

Tested and Interfaced customer property hardware device connections via IP and serial connection

Built and maintained successful relationships with technicians and customers

Displayed courtesy and strong interpersonal skills with all customer interactions

Referred difficult issues to upper management and development team Switch Inc.

Mission Critical Monitoring (MCM) Apprentice 3/2014 – 1/2015

Monitored customer databases via network interface

Notified appropriate contacts for database event resolution

Provided technical escort and quality assurance to service providers

Reviewed procedures and proposed efficient revisions Barth Electronics, Inc.

Technical Customer Support 8/2013-2/2014

Manned Customer Service help desk

Implemented and organized electronic records back-up and updated customer databases

Reviewed and updated customer training and customer product-history manuals

Performed product research and ordering, receiving and shipping quality control Bureau of Reclamation, Department of the Interior

Administrative Customer Support 10/2000-8/2013

Company representative on special tasking, details, 1-on-1 staff training

Mentored employees in company policy, procedure and protocol

Trained employees in software utilization

Demonstrated Problem-Solving ability with government program software issues Education / Certification / Military

ITT Technical Institute Henderson, NV

Associates of Science Degree in Computer Network Systems Graduated June 2013 Network+ Certification in Progress

United States Naval Cryptology ‘A” School

LAN/WAN Technologies

Serial, TCP/IP, Ethernet

NIC, Hubs, Switches, Routers, Modems

Frame Relay

VM Ware Player

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