May ****- April **** Dave and Busters Entertainment Facility
Charlotte, NC
General Manager
Increased Revenue from 9.8 million to 11 million in overall annual revenue.
Currently managing a staff of 137 people to include gametechs, servers, kitchen staff and front desk personnel.
Raised service level scores from last in the company to a respectable 42nd out of 77 stores.
Salesmanship Scorecard (overall sales categories amongstservice staff) rose to 36th from 69th over the last fiscal year.
January 2012- April 2014 Ruth’s Chris Steakhouse
Las Vegas, NV
Opening General Manager
Responsible for the entire operation of the restaurant to include scheduling, training and ordering.
Managing a staff of 115 to include service staff, bar staff and culinary team.
Annual Revenue of 12 million plus.
#1 rank in service scores and profit for all Caesars Entertainment steakhouses.
#1 franchise in profit for the Ruth’s Chris Corporation.
Nov. 2010- January 2012 Sugar Factory American Brasserie Restaurant/Paris
Las Vegas, NV
Operations Manager
Responsible for the Overall operation of the American Brasserie Restaurant, Chocolate lounge and Chateau Beer Garden- (24-26 million annual revenue)
Insure guest satisfaction and operation profitability goals are met on a daily basis.
Insure Celebrity guest events are delivered to service guidelines and standards.
Food and Beverage Director Hilton Hotels-2002-2004, Assistant General Manager Hilton Hotels-2004-2008, Rio Hotel-Restaurant Manager 2008-2010, Renata Casino F&B Manager 2008-2010