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Customer Service Sales

Location:
Mesa, AZ
Posted:
May 25, 2016

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Resume:

Jason Michael Fry

*** ***** ****** ******, *** D*

Mesa, Arizona 85203

Cell Phone: 480-***-****

E-mail: acuxy1@r.postjobfree.com

Objective:

To obtain a retail sales position. I have 8 years management experience in the United States Army and 7 years retail sales management experience in other various companies. Five of these years have been in the automotive field.

Skills:

I have worked with many different computer programs as a manager and have both created and assisted in the creation of database programs. I speak many languages, but am most fluent in Spanish, I also have extensive knowledge in vehicles.

Experience:

Sears Holdings July 2015 – December 2015

r 2014 to Present

October 2010 to October 2014

Managed a high volume Sears full line store (Level III) of $30M+ in revenue by providing disciplined leadership including setting clear expectations and holding the team and self accountable for results. Spent 90% of time on the sales floor identifying opportunities and developing team members to a higher level of customer service. Executed the client’s (brand/business) plan consistently across departments and provided ongoing fact based feedback to District Manager. Ensured consistent delivery of effective store wide completion of merchandise receipt, flow to floor and stockroom processes. Promoted sales by coaching point of sale standards and monitoring credit application performance. Ensured that the store was “Location Certified” and every associate was “Role Certified” to do his/her job. Monitored and proactively addressed outliers in customer satisfaction, sales, profit margin, operational processes, and compliance against plan or established standards. Transitioned staff to positions in other stores or prepared a severance package during store closure.

Sears Holdings October 2010 – November 2014

r 2014 to Present

October 2010 to October 2014

Managed a high volume Sears Auto Center (Level III) of $3.5M+ in revenue by providing disciplined leadership including setting clear expectations and holding the team and self accountable for results. Spent 90% of time on the sales floor identifying opportunities and developing team members to a higher level of customer service. Executed the business plan consistently and provided ongoing fact based feedback to the District and Regional Manager. Ensured consistent and effective completion of merchandise receipt, flow to floor and stockroom processes. Promoted sales by coaching point of sale standards and monitoring credit and Shop Your Way application performance. Ensured that the store was “Regionally Certified” and every associate was “Role Certified” in multiple departments to do his/her job. Monitored and proactively addressed outliers in customer satisfaction, sales, profit margin, operational processes, and compliance against plan. Transitioned staff to positions in other stores or prepared a severance package during store closure.

Tyson Foods

November 2009 to April 2010

Provide interpretation and translation assistance related to the preparation of quarterly reports and other project reports.

Perform translation of background documents, law documents and the like related to project implementation.

Provide translation (including simultaneous translation where necessary) and interpretation support at training sessions, workshops, seminars and conferences

Support Interpretation to the union representative.

Provide other interpretation and translation related to the project as required by the company.

Perform other duties and ad hoc administrative support to the “Cold side” of the processing plant including record keeping, logistic support related to project activities and advice and guidance on employee issues.

Kit Carson Correctional Facility

October 2007 to November 2008

Provided internal and external security for a state minimum/medium prison. Investigated all incidents and prepared forms for these incidents. Provided security for the public from offenders and protected Staff and offenders from dangers from other offenders.

- Weapons Certified, CPR Certified, Inmate booking, laundry, kitchen, recreation, OC and CS certified, (Pepper spray), Transport qualified.

Kellogg, Brown and Root December 2003 to February 2007

I was the supervisor of the environmental/hazardous materials division in Iraq. Coordinated all incident investigations, report development and closure of action items. Performed on-site inspections and assessments for pollution prevention, waste minimization and stream tracking. Hazwoper 40 Hour course certified, 8 Hour Train the trainer certified.

United States Army April 2003 to June 2003

My main jobs included being a heavy truck mechanic and a Nuclear, Biological and Chemical Specialist. I also preformed duties in force protection and base security. Served in a variety of worldwide missions under high stress conditions.

Education:

Grantham University: for Associate Degree in Business Management

References

Hector Garcia 619-***-****

Jorge Martinez 619-***-****

John Prescott 408-***-****



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