Nicole Wagner

*** ***** *********** **. ***. *** Friendswood, TX / acuwmp@r.postjobfree.com / 832-***-****

Summary

Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems.

Skills

Proficient in 10-key

Microsoft Office Suite Certified

Computer-Savvy

Customer Service-Oriented

QuickBooks Intermediate

Administrative Support Specialist

Claims Appeal Procedures

Filing and Data Archiving

Professional Experience

Gulf Coast Primary Houston, TX

Front Office Assistant (Clerical Support):

Maintained switchboard operations by taking messages, and routing calls to the appropriate team members

Managed the receptionist area, including greeting visitors entering or exiting the building, and responding to telephone and in-person requests for information

Scheduled follow-up appointments for returning patients

Initiated insurance verification claims ensuring CPT ( Current Procedural Terminology) and ICD(International Clarifications of Diseases) codes are matched correctly through EMR ( Electronic Medical Records)

Coordinated all co-payments, deductibles, co-insurance, and surgery deposits

Provided administrative support

Houston Texas Police Department Houston, TX

Data Entry Specialist:

Maintained central credit files for the credit service division for the department

Keyed larger volumes of data into the computer with speed and accuracy

Handled extremely confidential and sensitive information

Texas Health and Human Services Houston, TX

Unit Clerk II:

Interviewed all clients to gather information regarding their specific needs while explaining the application process and requirements for receiving benefits

Maintain all records, files, or logs by filling, retrieving, or purging ( administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/ documents on diskette) etc. in alphanumeric order

Southeast Memorial Hermann Hospital Houston, TX

Business Office Clerk:

Organized, posted and mailed monthly newsletters

Handled general administrative duties, such as prepared correspondence, memos, ad document invoices

Answered high volume phones and screened incoming calls

Managed receptionist and administrative task simultaneously

BeAed Corporation Alvin, TX

File Clerk/Office Assistant:

kept records of materials filed or removed using logbooks or CRM’s(customer relationship management) software

Preformed general administrative support duties such as typing, operating office machines and sorting mail

Sorted or classified information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

Created monthly reports for records, terminated records and completed file audits by updating all existing files

Developed and created a more effective filing system to accelerate paperwork processing

Education

Medical Assistant, Medical Billing & Coding & CMOS (Certified Microsoft Office Specialist) Texas School of Business 2013-2015

Associates of Arts in Behavioral Science, Houston Community College 02/2009- Present

Associate of Arts in General Studies San Jacinto College 8/2002-8/2005

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