VONNIQUE BELL-MITCHELL

**** ********* ***** ******, ** 94564

Email: acuwdg@r.postjobfree.com Phone: 510-***-****

SUMMARY OF SKILLS

** ***** ** ************** ********** * 8 years of experience managing diverse teams in highly productive environments * Experienced in all aspects of customer service * Working Knowledge of Medical Terminology * Highly motivated, organized, and articulate * Good verbal and written communications skills * Ability to work well in a fast paced environment * Advanced working knowledge of Google Docs & Communication Tools, Windows PC, MAC OS, XP Professional 2002, Microsoft Office Suite 1997-2010, UNIX, MS DOS, HTML, Photoshop 7.0, Illustrator, Adobe Image Ready, Acrobat, RT (Request Tracker), Taleo, PeopleSoft, SAP, Oracle, ADP, BMC Remedy, ShoreTel Call Manager, ShoreWare Director, and Flash MX * Type 77 wpm, 10 key by touch 11,000+ strokes * Excellent troubleshooting, mathematical and project management skills

WORK EXPERIENCE

10/2014 - Present

City and County of San Francisco - San Francisco General Hospital - San Francisco, CA

Nurse Staffing Assistant

Oversee daily staffing needs for all nursing units. Monitor census and patient acuities and determine staffing needs. Review accuracy of schedules. Predict registry personnel and per diem needs. Monitor license expiration and certification compliance of nursing personnel. Prepare, review and maintain dashboard reporting of schedules, attendance, productivity and position control metrics. Answer and enter sick calls into the attendance. Attend daily personnel meeting, prepare meeting packets for senior level staff, and take meeting minutes. Assist with emergency staffing changes, float pool assignments and other duties as needed.

10/2012 – 10/2014

Church of the Redeemed, COGIC – San Pablo, CA

Office Manager/Events Coordinator

Manage office operations; prepare payroll, perform accounts receivable & payable using QuickBooks, prepare financial statements, redesigned and maintain filing system. Manage annual budget and conduct monthly finance meetings with senior officers/staff. Plan and coordinate events for fundraising and recreational departments; recruit volunteer staff for events; recruit paid staff for music & media department, manage the event calendar and regularly update the church website.

7/2001 – 7/2010

Motorola, Inc. (formerly Netopia, Inc., acquired in 2007) - Alameda, CA

Supervisor/Recruiter (Project Coord. Spec.)

Recruiter (2004-2010)

Responsible for recruiting web designers, copywriters/quality assurance analysts, management, web business consultants and administrative support associates. Post jobs openings on various online job boards and social media websites. Conduct resume screening, interviews, reference checks, skills assessment testing and new hire orientations. Plan and execute weekly Open House events and on-campus college recruiting activities. Work with hiring managers to improve job descriptions. Familiar with PeopleSoft and Taleo applicant tracking systems. Create and track job orders via PeopleSoft and SAP. Drive procurement approval process. Approve payroll and train staff on timekeeping procedures. Update seating charts and staff schedules. Process terminations and resignations. Perform general human resource duties, such as order staff supplies and coordinate on-boarding of all new hires. Produce daily and monthly spend reports and executive summaries. Track recruiting metrics. Produce ad-hoc reports. Analyze billing reports for errors and coordinate resolution with staffing vendors.

Supervisor (2003-2010)

Supervise the workflow, job performance and group activities of 50 or more employees within the Motorola Multimedia Design Group which include administrative staff, phone support staff, and web design staff. Perform technical review on complex design documents and web contents. Design, implement and manage the RT ticketing system for the Changes department. Distributed all work tickets among technical teams. Set work priority for team members in compliance with SLA. Perform extensive quality checks on web site production, phone support and administrative processing based on SLA. Monitor daily productivity of web designers, phone support staff and administrative staff. Manage 10 direct reports including remote staff members. Manage scheduling requests. Coordinate shift changes and overtime shifts. Approve payroll and train staff on timekeeping procedures. Create and update training manuals and guidelines for admin and phone support staff as well as conduct training. Collaborate with cross-functional departments to plan, test, and implement software improvement projects to support business needs. Communicate all issues with management and make recommendations as needed to support business needs. Serve as on-going resource to employees. Provide direction on scheduling projects and maintaining an effective flow of work throughout the department.

Web Designer (2001-2003)

Designed and maintained over 1,000 websites using Photoshop 7.0 and Netopia’s proprietary site editing tool. Worked directly with customers over the phone to develop their websites. Effectively communicated with internal and external customers to resolve questions. Recorded and tracked workflow in company database. Helped train new designers and obtained rewards and incentives for being a top producer.

12/1999 - 12/2000

Ivus Technical Services - Oakland, CA

E-commerce Ambassador

Provided technical solutions to Internet customers via telephone, e-mail, and live chat. Educate customers on the use of various products and services (Software applications). Provide management staff with verbal and written daily and weekly reporting on issues and their resolutions. Consistently follow up on customer calls. Also assisted in training of new employees.

8/1998 - 6/1999

Waste Management of Alameda County (Assigned thru Robert Half International) - Oakland, CA

Customer Service Representative

Experienced in all aspects of customer service. Managed high volumes of incoming calls. Resolved customer billing and collections. Established new accounts. Handled and resolved customer complaints. Processed credit card orders. Issued credits and refunds.

2/1998 - 8/1998

Robert Half International - Oakland, CA

Administrative Assistant

Performed various assignments consistently and efficiently in a fast paced environment. Processed accounts receivable, payable, and data entry in large volumes. Filed, faxed, copied, and collated documents in large volumes for clerical staff. Provided assistance to staff processing and distributing daily and monthly reports. Maintained inventory control and replaced office supplies as needed.

6/1995 - 8/1995

Oakland Career Resources Development Center - Oakland, CA

Eligibility Worker

Interviewed and certified Oakland’s low income summer youth for summer jobs (SYETP). Answered multi-line phones handling out-bound and incoming calls.

EDUCATION

DeVry University – Fremont, CA

Human Resource Management (2009 - 2012)

North Campus High School – Tara Hills, CA

High School Diploma

CERTIFICATIONS/TRAINING

2013 – Certified Nursing Assistant – CA State Certified #00873693

2013 – BLS, CPR & AED Certification – American Heart Association

2010 – Managing Projects/Project Management – ESI International

2009 – Environmental Health & Safety Awareness & Hazard Communications - Motorola

2007 – Yellow Quality Badge - Motorola

2007 – White Quality Badge - Motorola

2007 – Six Sigma Foundations – Motorola

2007 – Poke Yoke - Motorola

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