Lori Ekstrom

*** *, ******* ***

Independence Mo 64050

Cell 816-***-****

Qualifications

Over 10 years of Customer Service experience

Call center and telecommunications experience

Ability to demonstrate confidence, persistence, and enthusiasm in interactions with customers

Ability to remain patient and professional during all customer transactions

Detail-oriented with excellent oral and written communication skills

Excellent data entry skills

Proficiency with Microsoft Office

Licensed Pharmacy Technician

Licensed Insurance Agent In health and Life

Experience

American Income Life Kansas City, MO March 2016 Current

All Aspect of new agent procedures selling life insurance policies

generating leads, making calls, setting appoints, up selling on child safe kits, union lead

Contract for Veterans Administration Independence, MO July 2014-July 2015

Foster care for Disabled Vets of America 1099

Transportation to and from Doctors appointments

Administer medication care for and house vet in a safe environment

Prepare all meals and all to do with basic life needs

Contract USA Corp. Independence, MO April 2014 July 2014

Customer Service Representative 1099

Took inbound call from customers with credit monitoring and Rent-to-own, retaining customers that want to

cancel

Work from home setting

CAREMARK Lee Summit, MO OCT. 2013 JULY 2014

Customer Service Representative

Took inbound calls from customers

Updated medical insurance information for Federal Employees, refilled prescription orders, and did

insurance verification

Reason for Leaving: Schedule was until Midnight and later

CITI BANK Kansas City, MO March 2009 May 2013

Customer Service/Account Manger

Collection Rep handled high volume calls setting up payment arrangements over ride capabilities lowering

interest rates, postdating payments

Promoted to Account Manager High Value customers Sales maintaining accounts, taking payments, up selling

products, Balance transfers, Override capabilities waving late fees, lowering Apr.

Sending out overnight cards, activating cards while creating and maintain highest level of customer service.

FARMERS INSURANCE Olathe, KS May 2007 July 2008

Customer Advocate,

Handled high volume calls from customers and insurance agents all over the region.

Authorized Underwriter to verify, quote, recreate and write policies.

Improved clerical skills by moving money, canceling and reissuing checks, filing, canceling and short

rating insurance policies.

THE MEDICINE SHOPPE, Richmond, MO August 2006 December 2006

Pharmacy Technician

My main duties included data entry, insurance verification, and prescription renewal.

Under the supervision of a pharmacist; I labeled, filled, and verified the strength and dosage of

prescribed medication.

Lincare Pharmacy, Kansas City, MO November 2005 August 2006

Pharmacy Technician

My main responsibility was to file nebulizer prescriptions for customers.

Communicating with call centers all over the USA, I verified the strength and dosages for

every prescription filled.

For every month employed, I earned Top 10 Shipper award.

AETNA PHARMACY, Kansas City, MO May 2004 December 2005

Pharmacy Technician

At Aetna, my responsibilities included receiving incoming calls from physicians, translating hard copy

prescriptions, and verifying the strength and dosage of all prescribed medication.

ADT/TYCO SECURITY SERVICES, Kansas City, MO August 1997 December 2003

Customer Service Specialist 08/97 12/03

While employed at ADT Security Services, I held a variety of positions.

Outbound Call Operator

Notified proper authorities of alarms of high and low priorities.

Kept concise and accurate records of all events.

Assistant Team Manager

Assisted and trained team members in proper signal procedure.

Evaluated employees on demonstrated procedural skills.

Field Service Coordinator

Coordinated the logistics of 45 field service technicians.

Acted as a liaison for the end customer and the technician

Education

AVTS - Clerical

JOHN ADAMS HIGH SCHOOL HIGH SCHOOL DIPLOMA

MO BOARD OF PHARMACY /PHARMACY TECHNICIAN 200-***-**** 2008

Test Teachers on line School Insurance course 2016/ Licensed Producer,Agent

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