Raquel Ferguson

**** **** ** **., *** Floor, Brooklyn, NY 11236 acuv29@r.postjobfree.com 917-***-****

Driven, focused, and hardworking administrative and customer service professional with several years of experience in progressive roles within a variety of industries. A strong background in performing complex business analysis, managing high-level client accounts, identifying account related issues, and providing training to new employees. Equipped with a significant ability to manage projects in addition to a keen ability to foster positive relationships with clients, co-workers, and members of management.

Key Competencies

Business Analysis

Account Management

Complex Problem Solving

Deferred Compensation Plans

Inventory Management

Project Management

Microsoft Office Suite

Team Leadership

Account Research

Strategy Development

Attention to Detail

Time Management

Professional Experience

Great-West Financial, New York, NY November 2014-Present

Account Administrator

Directed a variety of administrative and operational functions with a focus on increasing productivity and client satisfaction levels

Maintain positive communication with both new and existing clients, perform research on market related changes, and successfully resolve complex account issues

Perform in-depth analysis of accounts plans and client goals in order to make appropriate product suggestions in addition to maintaining a strong knowledge of deferred compensation plans

Oversee the enrollment of participants in various financial plans which included 401k plans and other investment plans

JP Morgan Chase & Company, Brooklyn, NY January 2002-January 2008

Operations Processing Administrator

Coordinated a variety of operational tasks within the organization which included verifying and processing check payments on behalf of accounts holders

Completed complicated account research in order to correct account related issues, organized all incoming mail, and providing training to new employees

Duane Reade, Brooklyn, NY January 2001-January 2002

Client Services Associate

Utilized superior communication and interpersonal abilities in order to foster positive relationships with both new and existing clients

Processed various transactions which included both cash and credit transactions, provided customers with merchandise related inquiries, and managed inventory

Additional Professional Experience Includes: Sales Associate, Payless Shoes and Youth Counselor, YMCA

Education

Bachelor’s Degree, Liberal Arts, January 2012

Borough of Manhattan Community College, New York, NY

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