Professional Summary

Information Technology Officer with over 8 years of experience as

Information System Programmer/Analyst

Profile

. Proactive problem-solving skills with independent judgment, able to

apply timely solutions

. Excellent at meeting deadlines and adapting to changes in

responsibilities and work requirements

. Interpersonal skills to contribute effectively to the growth of the

organization and individuals

. Strong organizational and computer hardware skills complemented with

capacity to plan and execute tasks in a fast paced environment while

ensuring high standards of work

Technical Certificate & Trainings

Microsoft Business Intelligence (MCSE)

Pursuing

Certification of Competency in Business Analyst (CCBA)

Pursuing

Certified Risk and Information System Control (CRISC)

2011

Windows Server 2008 Network Infrastructure and Configuration (MCTS)

2009

Installation, Configuring and Administration of Microsoft SQL Server 2000

(MCP) 2008

Design and Implementing Database with Microsoft SQL Server 2000 (MCP)

2008

Installation, Configuration and Administration of Microsoft Windows XP

(MCP) 2008

Visual Basic 6.0 & SQL Programming

2002

Technical Skills

. Operating Systems - Windows XP/7/8 & Windows server 2003-2012.

. IT Service Operation - Good knowledge of ITIL service operation:

Incident, request, problem & change management

. Applications - Microsoft Office Suite, DHCP, DNS, Active Directory,

Exchange server 2010, Share Point, Symantec backup and knowledge of

disaster recovery theory, Symantec End Point Protection, JIRA - for

project management and quality assurance.

. Programming & Database - Visual Basic 6, Visual basic.Net, ASP.Net,

WPF, XML, XSL, web services, MS Access, Sybase and SQL Server 2000

-2012

. Database Reporting Tools: Info maker (Sybase), Active reports,

Business Object and Crystal report.

. Hardware - Assemble and maintain PC systems (replacing/upgrading

hardware).

Work Experience

Application Support Analyst June 2014 - Till Date

Custom Software Solution Inc. Manitoba, Canada

Custom Software Solution Inc. is a leader in the development and delivery

of information technology and business process automation system for

insurance brokers and companies across Canada. Presently, CSSI provides end-

to- end information technology solutions to over 400 brokerage offices

across Canada.

. Provided end user & application support to internal & external

customers

. IT operations support

. Software and hardware Installation support

. Application/Operating & Networking system support

. Implementation of application Software & SQL

. Software testing and diagnose of user problem

. SQL installation & support

. Report software problem on JIRA (Bug and project tracking for software

development)

. Communicate with technical and non-technical resources (software

developer and user)

. Carried out manual and automated testing

. Ensured quality assurance through developed and implemented policies

and procedures throughout the software development life cycle.

. Recreate error and determine defect severity

. Configure email application to interface with email server or provider

. Define criticality - Blocker, Critical, Major, Minor or Trivial.

General IT Audit & Inspection - Team Member August 2011 -

February 2014

Unity Bank (General Audit & Inspection Department) Lagos, Nigeria

Unity bank is one of the leading commercial bank in Nigeria with over 5,000

staff and 262 branches, it has capital base of over 25 billion.

. Administered forensic and risk based audit of system process,

operations, transactions, networks and security

. Enforced compliance of the organization policies

. Reviewed user and application security to ensure adequacy of controls

and security over the Company's business processes and information.

. Provided support to fraud investigations and field audits as required.

. Analyzed systems security such as physical and technical security

risks to data, software and hardware.

. Developed policies, procedures and contingency plans to minimize the

effects of security breaches.

. Ensured quality assurance through developed and implemented policies

and procedures throughout the software development life cycle.

. Conducted IT audit on quality assurance, software products and

information systems.

. Implemented proposed changes to business rule configuration to

determine effect on overall business processes, and coordinates

recording of modifications for management control.

. Ensured that Active Directory and application software supports the

business requirements.

. Conducted independent third-party reviews to assess quality assurance

practices, software products and information systems

. Developed, scheduled and planned all Active Directory practice.

. Provided recommendation for additional growth and expansion of the

active directory infrastructure along with technical specification and

requirement.

. Performed routine paper and system audit of Head Office departments

and branches

. Identified and report on compliance risks to initiate corrective and

meet regulatory requirements

. Analyzed and identified risk through evaluation and review of

documentation and information

. Provided risk and computer based business process audit and testing

. Collected information (reports & system data) to evaluate risk and

ensure regulatory, contractual requirement and organization policies

are not violated.

Regional Head, IT Infrastructure Management August 2008 - July

2011

Unity Bank (Information Technology Department) Ibadan,

Nigeria

Unity bank is one of the leading commercial bank in Nigeria with over 5,000

staff and 262 branches, the capital base of the bank is over 25 billion.

. Supported 12 Branches with over 180 computer systems and supervised 15

staff

. Provided end-user and application support

. Planned, Supervised and conducted IT service management in the Region

(IT support service and IT delivery service)

. Carried out evaluation and installation of computer hardware, incident

tracking system, networking and operating system software (Windows

Server 2000, 2003, 2008 & Windows XP & Windows 7)

. Active directory deployment configuration administration sites group

policy creation global incident-changes-upgrade management disaster

recovery exercise service Improvement.

. Installed, configured, upgrade and Administered any Windows Operating

System (Server 2003 & 2008, Exchange server 2010, Share Point, Windows

XP, Windows 7 & Windows 8) and hardware.

. Administered, supported and implemented LAN & WAN Network, Windows XP,

NT, 2000, Cable Modems, DSL and TCP/IP protocol in the Region.

. Performed routine Maintenance Support Services on Windows XP & 7,

Windows Server 2003 & 2008 and network equipment's

. Assisted branches in training staff on renovated or modified

computer/software application systems.

. Analyzed and document issues raised by users through the ticketing

system, ensuring they were addressed in a timely and effective manner.

. Developed process and procedures for smooth operation of help desk

. Render technical support to customer enquiries and escalated incident

beyond the capacity of the Regional office to Head office department.

Information System Programmer/Analyst January 2005 - July 2008

Consultant Ibadan, Nigeria

First Index Microfinance Bank

First Index is one of the microfinance banks in Nigeria licensed by the

federal government to assist small scale business. The bank has 50staff and

2 branches.

. Obtained and documented business requirement

. Developed software to automate all the manual operation process to

achieve 60% increase in profitability.

. Carried out testing and implementation support for the organization.

(Active Directory & In house software)

. Conducted business and technical studies, designed, developed and

implemented information system business solution

. Ensured that Active Directory and application software supports the

business requirements.

. Provided consulting expertise to all staff on security matters

. Conferred with project teams and operational groups to obtain

additional information or to interpret policies and procedures for

reporting changes in business rule configuration.

. Proposed solutions to enhance current processes and coordinate new

program implementations & business changes.

. Responsible for tracking all problems and changes in product documents

and reports changes and current configuration.

. Designed and implement release of configuration changes specified by

management and other functional groups.

. Led project teams and operational groups to obtain additional

information or to interpret policies and procedures for reporting

changes in business rule configuration

. Conducted business and technical review, designed, developed and

implemented information system business solution

. Designed and developed banking software using Visual basic 6 language

and the Microsoft SQL 2008 database specially tailored for the banking

operations

. Periodically conducted system audit and provided report on information

system policy, management and security based on the outcome of the

audit exercise.

. Administered industry best practice for data backup (offsite & onsite)

. Developed data, process and network model to optimize and evaluate the

performance and reliability of existing or new system

. Installed, configured, upgrade and Administered in-house software and

any Windows Operating System (Server 2003/2008 & Workstation Windows

XP /7).

IT Application & User Support Technician January 2004 -

December 2004

First Interstate Bank (Information Technology Department) Lagos,

Nigeria

First Interstate was a newly converted merchant bank to commercial bank in

Nigeria with over 1,500 staff and 8 branches before she consolidated and

merged with other bank to form a mega bank (Unity bank)

. Provided end-user and application support

. Installed, Repaired, Troubleshoot and Maintained Computer software,

hardware and network faults e.g. Windows XP/7, Windows server

2003/2008, SQL Server 2000/2005/2008, Share Point and Exchange server

2010

. Effectively supported all LAN & WAN Network problems.

. Active directory deployment configuration administration sites group

policy creation global incident-changes-upgrade management disaster

recovery exercise service Improvement.

. Rendered IT support and delivery services to branches and head office.

. Processed data and ensured security and backup of vital organization

files.

. Monitored all head office Servers (Reconciliation server (Windows

server 2003), Internet server, Antivirus Server (McAfee), Symantec End

Point Protection, Main server (Windows server 2000/2003), Exchange

server 2010, Backup Server and Intranet server) to ensure smooth take

off of day to day operation of head office.

. Provided technical support in processing end-of-day, start-of-day and

end-of-month and designed procedure manuals for the Bank.

. Collected information (reports) and carried out data validation of

relevant day-to- day and end-of-month transaction to assist management

in their decision.

. Performed reconciliation processes and procedures for all branches.

. Maintained error and risk log for all related problems with the Bank

Application and Servers.

. Planned, supervised and conducted necessary backup (on site & off

site) and file maintenance of the bank transactions.

Software Programmer & System Analyst November 2000 -

December 2003

Cooperative Bank (Information Technology Department) Ibadan,

Nigeria

Cooperative bank was a leading commercial bank in Nigeria with over 4,000

staff and 85 branches, the bank merged with other bank to form Skye Bank in

2006.

. Developed and design process, database(SQL Server 2000) and

programming codes (Visual Basic 6) to support business

. Provided end-user and application support

. Planned, supervised and conducted IT service management in the Bank

(computer support service and delivery service) in line with the

regulatory, contractual requirement and organization policies

. Installed, Configured, Upgrade and administered software (Windows NT

server and workstation) and hardware.

. Troubleshoot transaction errors from the application software.

. Supervised and conducted system audit for branches and head office to

determine the efficiency and future budget of resources.

. Documented process and procedure of utilizing the computerized system;

trained staff based on set procedure policies and standards.

. Maintained risk and error log register for all operation servers for

periodic evaluation.

Senior Computer Instructor April 2000 -

October 2000

IMS Computer Training School Lagos, Nigeria

IMS is a computer training centre with 20 staff and 2 branches

. Trained students on computer awareness, operating systems (Ms-Dos and

Windows environment), Microsoft Office packages, Internet &E-mail

services and Programming Language.

. Administered follow-up and supervision of all computer operators.

. Carried out installations & Configuration of Hardware and Software.

IT Application & System Analyst January 1999 -

February 2000

Federal Training Centre Calabar,

Nigeria

This is a federal government established in various states for the purpose

of training civil servants.

. Trained students and staff on Computer Awareness, Operating Systems

(Ms-Dos and Windows environment), Application Software and Microsoft

Office packages etc.

. Performed installations & Configuration of Hardware and Software

(Windows server NT)

. Supervised computer operators (20).

Education Background

Information System Programmer & Analyst April

2014- Dec 2016

Red River College

Winnipeg, Canada

Software Development Apr 2014 -

Aug 2015

Red River College

Winnipeg, Canada

Master's Degree in Business Administration 2005-

2006

Federal University of Technology Akure,

Nigeria

Computer Science - Upper Credit (equivalent to Bachelor's Degree - Honours)

1993 -1998

Polytechnic Ibadan

Ibadan, Nigeria

Memberships

International Institute of Business Analyst (113348)

2014 - Present

Information System Audit and Control Association (ISACA)

2011 - Present

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