Customer Service Management
Resume:
STEPHEN VIROSTKO
**** ****** **. * *** Diego, CA 92122
619-***-****\ acushn@r.postjobfree.com
Dear Recruiter,
It is with a high-level of interest that I submit my application. My effective leadership and problem solving abilities make me the perfect candidate. With years of experience in the Business industry, I can apply a unique combination of skills to achieve positive outcomes when managing the challenges of this role. Please consider the following highlights from my resume: Leadership: Expert in overseeing the correct implementation of both service and control procedures.
Customer Service: Experienced in working closely with clients and vendors. Organization: Has a strong history of ordering cross-departmental platforms in proper setting.
My comprehensive hands-on experience and formal training will make me an excellent addition to your organization; the attached resume provides further detail about how my qualifications and background are a match for your team's needs.
Please feel free to contact me at your earliest convenience to set up a time to discuss how I can benefit your organization. Thank you for reviewing this letter and the accompanying material.
Sincerely,
Stephen Virostko
Attachment: Resume
STEPHEN VIROSTKO
5704 Ferber St. I San Diego, CA 92122
619.922.59861 sdv739567(myahoo.com
Career Profile
Experienced inventory management specialist with a proven track record of handling client complaints, referring requests, and transmitting pertinent documentation. Successfully assisted teams with standard trafficking operations and donation recommendations. Proven administration advisor with the skills and expertise necessary to provide market- based information and assist with documentation, data management, and logistics. Areas of Expertise
• Staff Management
• Communication
• Data Management
• Customer Service
• Trafficking
• Needs Assessment
• Timetables & Schedules
• Phone Skills
• Microsoft Office
• Negotiation
• Documentation
• MarketKnowledge
Key Skills Assessment
ARCHIVIST - High-performing record keeper with a proven history of compiling data pages and spreads for future analysis or referral on a personal basis for each venture. CUSTOMER RELATIONS - Committed professional with the skills necessary to assist customers with complaints, take client payments, and contend with other desk and office responsibilities as they pertain to everyday operations and particular corporate requests. Professional Experience
CHARITABLE AUTO RESOURCES SAN DIEGO, CA 2005- 2015 INVENTORY CONTROL MANAGER
• Personally responsible for overseeing inventory control management for entire corporation that is directly accountable for the facilitation of car donations for over 1000 non-profit United States organizations.
• Directly charged with managing a daily number of over 2,500 vehicles and assigning donations as appropriate.
• Monitors assigned charity vehicle trafficking and database updates and maintenance.
• Responsible for complete documentation, cross-departmental communication links, and corporate productivity.
JP MORGAN CHASE SAN DIEGO, CA 2003 - 2005
LOAN SPECIALIST
• Demonstrated knowledge of cross departmental fields through extensive administration oversight strategies.
• Responsible for customer service and direct client relations and internal conflict resolution.
• Personally charged with handling payment negotiations and schedules, calendar management, vendor partner relations, needs assessment, and other day-to-day operations to ensure high bank efficiency and turnaround. Education & Achievements
Bachelor of Science, Business Management, University of Phoenix, San Diego, CA General Education Coursework, Buffalo State University, Buffalo, NY Leadership and Operations Training: JP Morgan Chase Service Star Awards, Two Consecutive Quarters: JP Morgan Chase STEPHEN VIROSTKO
5704 Ferber St. I San Diego, CA 92122
619-***-**** \acushn@r.postjobfree.com
To Whom It May Concern,
I have known Steve Virostko for over 10 years both professionally and personally. On the job Steve brings not only a high level of professionalism and integrity to the job but he's also very reliable. By reliable I mean he not only shows up on time all the time, which seems to be a scarce trait these days, but he's also reliable in that he can be counted on to achieve results when they are needed. Steve has shown himself to be both innovative and a self starter on various projects he was tasked with while being the kind of team player that is willing to take on whatever was thrown his way. There is no doubt in my mind that Steve's unique skill set and attitude would be valuable assets when considering him for any position.
Sincerely,
Brian Caldwell
Operations Manager
858-688- 3447
STEPHEN VIROSTKO
5704 Ferber St. I San Diego, CA 92122
619.922.59861 acushn@r.postjobfree.com
To Whom It May Concern:
My name is Dana Frank. I had the pleasure of working with Steve Virostko for 10 years at Charitable Adult Rides and Services (formerly Charitable Auto Resources.) I have been with the organization for 11 years in Customer Service as a Senior Customer Service Specialist and New Hire Trainer. Steve started out in Customer Service and quickly rose through the ranks to ultimately become our Inventory Control Specialist.
It was Steve's job to ensure that donated vehicles were being picked up from donors in a timely manner, cars were being sold for good prices, and checks were being sent to us expeditiously. Additionally, Steve worked with donors to assist them with resolving difficult title and/or DMV issues that prevented the cars from being sold quickly. He followed up with Auction Houses, towing companies, vendors, and donors on a daily basis. He interacted with a wide variety of managers and employees in various departments to accomplish those tasks.
His position was one of the highest pressure jobs at CARs. Steve was entrusted with a great deal of responsibility. Regardless of the constant daily pressure to produce, and the conflicting priorities and deadlines of various managers, Steve's exceptional organizational and interpersonal skills always shined through. He was, without exception, pleasant, helpful, and a pleasure to bearound. I observed him time and time again over the years going above and beyond what was expected of him to further the mission of our organization, which is to raise as much money as possible for the non-profits that we serve through their Car Donation Programs. Steve was known among all of our co-workers as a person who always did a wonderful job and someone you could always go to if you needed help finishing a task. Steve was very well respected within our organization.
I unequivocally recommend my former colleague Steve for employment within your organization.
Please feel free to call me to discuss any other information that might be helpful. Best regards,
Dana Frank
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