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Human Resources Management

Location:
Kansas City, MO, 64117
Posted:
May 14, 2016

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Resume:

Rhonda Miller, SPHR, SHRM - SCP

acur24@r.postjobfree.com

**** ** **** **

Kansas City, MO 64117

402-***-****

Experienced Human Resources Professional Leading Strategic Human Resources Programs and Initiatives

QUALIFICATIONS

Highly motivated and dynamic Human Resources leader offering 13 years of expertise in all facets of human resources, business operations, and personnel management. Proven ability to foster a positive work culture to promote performance excellence, develop strategic alliances, and execute corporate initiatives. Recognized for improving organizational effectiveness and staff productivity, e-learning instruction and curriculum design, and successful on-boarding activities. Recipient of Team Awards In 2014, 2012, 2011, 2010, and 2009 for the achievement of company goals through team and individual contributions.

CORE COMPETENCIES

Human Resources

Staff Productivity

Rewards and Recognition

Training and Development

Performance Management

Employee Relations

Recruitment and Staffing

Compensation

Team Leadership

Employee Retention

Benefits

Policies and Procedures

PROFESSIONAL EXPERIENCE

Morgan Hunter/Goodwill Industries of Western Missouri & Eastern Kansas

HR Director (Contract position) Kansas City, MO January 2016 – March 2016

Implemented human resources strategy through talent acquisition, staffing, employment processing, records management, employee relations and AA/EEO complicance.

Mosaic National Office Omaha, NE 2005 – July 2015

Human Resources Service Partner 2011 – 2015

Oversaw new Human Resource (HR) staff on-boarding and training for locations across the United States. Developed courseware and delivered webinars, one-on-one, and classroom training sessions in addition to semi-annual national corporate training initiatives. Provided content management for corporate HR portal including updated job descriptions and personnel policies. Key participant in various company-wide projects, including the automation of the timekeeping system and provisioning of both individual and train-the-trainer classes. Lead taskforces, chair and co-chair the Tuition Assistance and HR Conference Planning committees respectively.

Successfully managed a 90-day on-boarding and training process for up to four new HR staff every other month while conducting three to four webinars for 10 or more associates on a weekly basis.

Diligently supported 38 agency locations spanning 10 states, including Nebraska, Kansas, Iowa, Colorado, Illinois, Indiana, Connecticut, Delaware, Arizona, and Texas in addition to managing up to 30 pages of online HR content.

Key contributor to company-wide timekeeping automation initiative providing extensive training, project support, and Human Resources Information System (HRIS) subject matter expertise relating to the Family and Medical Leave Act (FMLA), performance evaluations, and benefits information.

Director of Compensation and Benefits 2008 – 2011

Directed the day-to-day activities of three benefits specialists focusing on payroll, benefits, and compensation, including agency HR support, report generation, and paying employee Healthcare premiums. Oversaw annual benefits enrollment and coordinated with third-party consultants. Administered the emergency Paid Time Off (PTO) leave plan for employees resulting in enhanced employee retention. Provided guidance and leadership through company restructuring and participated in several agency acquisitions. Successfully completed annual benefits enrollment for 5,000 employees coordinating with key partners, including Colonial Life, Blue Cross Blue Shield, Cigna and Gallagher Grace-Mayer Insurance Agency.

Director of Human Resources Solutions 2006 – 2008

Supervised two direct reports engaged in compensation and benefits activities, conducted pay scale research, and developed job descriptions to maintain consistency within departments. Presented and explained company benefits, including healthcare and savings plans as well as life and accidental death and disability insurance options. Facilitated the integration of acquired agencies into Mosaic’s corporate culture in addition to creating and delivering critical training to HR professionals.

Diligently presented and explained benefits options to groups of 25 to 50 participants. Quickly promoted to a leadership role after only one year as a Benefits Specialist due to numerous training accolades, proven competency in HR processes and technologies, and demonstrated ability to motivate staff and complete tasks.

Benefits Specialist 2005 – 2006

Provided subject matter expertise on corporate benefits, policies, and compliance with Health Insurance Portability and Accountability Act (HIPAA), Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and Internal Revenue Services (IRS) regulations. Conducted training sessions and streamlined employee review processes to determine benefits eligibility.

Efficiently presented open enrollment options to hundreds of employees while conscientiously training numerous associates and processing benefits applications.

SITEL Corporation Omaha, NE 2003 – 2005

Global Human Resources Project Manager

Benefits Specialist, SITEL Worldwide 2003 - 2005

Successfully supported up to 2,000 employees and managed hundreds of pages of course and website content. Designed and strengthened comprehensive corporate learning curriculum and online testing processes. Oversaw North American human resources events and activities to enhance company visibility and profitability.

Based on exceptional individual and group performance, personally selected by senior management to administer the SITEL Global Award and Recognition program.

Served as subject matter expert and key liaison for employees based on numerous achievements and contributions across highly visible and top-performing business units.

TECHNICAL EXPERTISE

Microsoft Windows, Office (Word, Excel, PowerPoint, Publisher, Visio & Outlook) • iCIMS • Sharepoint ADP •PeopleSoft HRIS • Oracle HRMS • Paycor HR • Litmos Author HR InTouch

CERTIFICATIONS AND AFFILIATIONS

Senior Professional in Human Resources (SPHR)

Human Resources Association of the Midlands

SHRM – Senior Certified Professional (SCP)

Society for Human Resources Management

EDUCATION

Master of Science, Human Resource and Organizational Development Friends University Wichita, KS

Bachelor of Arts, Psychology Wichita State University Wichita, KS



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