JODY A. JOHNSON

**** ****** ****

Bronx, New York

Mobile: 347-***-****

Home: 718-***-****

Email: acuqkr@r.postjobfree.com

Profile:

Impeccable communications, organizational and interpersonal skills, as well as a very strong work ethic. Resourceful and a creative problem solver with a track record for delivering effective results on time. Extensive leadership experiences enable me to coordinate multiple projects in a fast-paced environment. A self starter and quick learner on how to get the job done effectively.

Experience:

10/2014-08/2015

Triborough Bridge&Tunnel Authority

Temporary Bridge&Tunnel Officer

Collect Tolls and completed all related paper work. Answer travel direction question.

5/06-08/09

UNIVERSAL SURVEY, New York, New York

Interviewer (P-T)

Conduct surveys via telephone in a call enter environment.Data entry and handling of high volume telephone calls in a professional and courteous manner.

09/01-08/08

NYC TRANSIT AUTHORITY, Bronx, New York

Station Agent/Conductor

Provided direct customer service by listening, understanding and giving customers solutions to their concerns, problems and complaints; provided customers with travel and transit system-related information and services, and helped customers with purchase and use of fare cards and performed other related tasks. Operated and secured maintenance of train doors, safely guided passengers entering and exiting trains. Set up automatic announcement system and ensured that proper announcements were made for the passengers. Helped dispatched trains from key stations in a timely fashion.

08/00-09/01

NYC HOUSING AUTHORITY

Clerical Associate III

Performed various clerical duties in administration and operational areas with some latitude for independent judgment. Prepared departmental reports, typing, filing and data entry. Retrieval of information from agency computer applications.

10/90-8/98

NYC DEPARTMENT OF SANITATION, New York, New York

Clerical Associate

Prepared and reconciled manpower for daily operations. Reported various forms via data processing and telephone for distribution to headquarters. Handled phone inquiries regarding servicing and acted as a liaison for the district foreman and other departmental personnel. Supervised Work Experience Program (WEP) and Summer Youth Personnel. Occasionally backed-up the Receptionist when needed.

11/93-5/95

NYC DEPARTMENT OF HUMAN RESOURCES, New York, New York

Principal Administrative Associate (PAA) I

Supervised assigned group of Eligibility Specialist III (ESIII) workers. Maintained daily records of attendance, submitted their evaluations, recommendations and reprimands. Assisted ESIII workers on interviews with clients, acted as a liaison between client and worker. Followed department guidelines for reviewing all documentation and cases for eligibility requirements and recertification. Corrected and completed all case errors.

Skills:

Windows XP, Microsoft Office Suite proficiency and type 30 wpm