Summary

Highlights

Accomplishments

Experience

Douglas A White

*** ********* ******, ******** *** NJ 08610

Home: 609-***-**** Cell: 609-***-****

acuowp@r.postjobfree.com

Food Service Manager with fast food, retail and customer service experience. Trained in food safety and handling.Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations.

Budget forecasting expertise

Effective time management

Expert in customer relations

Hiring and retention

Training and development

Recruiting

Employee relations

Regulatory compliance

New hire orientation

OSHA inspections

Recognized as team player and quickly excelled from an Associate to Supervisor to Manager of HMS Host within two years.

Efficient in Customer Service receiving certification of excellence of maintaining customer care and service.

U Break It We Fix It LLC. May 2010 to Current

Owner

Hamilton Twp, NJ

Installed, repaired and rebuilt tile, brick and stone surfaces.Completed indoor and outdoor residential and commercial construction projects.Used grouting trowels to apply grout between joints of bricks and tiles.Arranged and stored materials, machines, tools and equipment.Cut materials to specified sizes for installation using power saws and tile cutters.Transported materials, tools and machines to installation sites.Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers and spray guns.Used a pick and shovel to dig, spread and level dirt and gravel.Planned and negotiated media buys, including TV, radio, print and digital.Managed the complete redesign and launch of the company's website in [Number] months.Created an official company page on Facebook to facilitate interaction with customers.

HMS Host Service August 1997 to September 2009

Food&Beverage Manager

Yardville, NJ

Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.Built sales forecasts and schedules to reflected desired productivity targets.Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.Communicated well and used strong interpersonal skills to establish Education

positive relationships with guests and employees.Counseled and disciplined staff when necessary.Managed the day-to-day tactical and long-term strategic activities within the business.Conducted cost, schedule, contract performance, variance and risk analysis.Reduced and controlled expenses by improving resource allocation. Trenton Central High 1987

High School Diploma: Academic

Trenton, NJ, Mercer

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