Bradley Cox

***** ** ******* **, ***********, OREGON, 97070●503-***-****●acuoj4@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Experis

On assignment with Sage Software

Beaverton, Oregon, United States

August 2015 – January 2016

Concierge Team

•Selected to be a part of a ground breaking team to alleviate and assist with the high demand of year end implementation with Sage’s accounting software.

•Front line of contact in working with customers in helping them with the integration of their financial information into the software and to be able to provide the resources to empower the customers knowledge and become self reliant.

•To show discretion and best judgment when escalating to higher levels of support to best resolve the issue for the customer.

•Classroom and hands on training and experience with Accounts Payable tracking invoicing and vendor remittance as well as systems and installations within the software. Also working frequently with Payroll and earnings recording and tracking.

•Extremely high customer satisfaction marks and exceeding personal stats and metrics

Convergys

Wilsonville, Oregon, United States

July 2013 – May 2015

Support Professional II:

•Tasked out to be the face of our client in the eyes of our customer base. To provide expert and professional level support on in-bound line conversation. Adapt in the use of multiple devices and interfaces to decipher through several types of informational access points. I was quickly recognized for my ability to handle on the spot issues that may arise. My ability to adapt to the situation and mentor others in order for them to succeed in areas they may be lacking.

•Expected and held to the idea of being kept up to date with constantly changing policies as well as in house operation changes as they became active as well as keep a professional demeanor during those changes as to lead by example

•Placed in the role of Lead Billing Professional as well as Account Management Lead, with the side specialty of “Saves and Retention” based on the information provided for each individual case. Ensuring that with each specific case I was able to analyze the information and on the spot thinking I was able to provide an expert and precise resolution to benefit our customer’s needs as well as business need.

•My attitude and my determination to advance in my department were recognized quickly. In just 3 months I received my first promotion which gave the responsibility to train and mentor fellow agents and newer personal. To be a part of a specialized group to be figure heads for others to come to for assistance and aspire towards. I also received employee of the month. The first of my same tenured colleagues

•Upon being recognized for my knowledge and abilities I was given the position of Supervisor and next level support to the agents.

United States Marine Corps

Twentynine Palms, California, United States

June 2008 - May 2012

Administrative and Clerical:

•Tasked out to ensure the upkeep of 4 barracks and the surrounding property, as well as up to 700 Marines in residence. I also was in charge of warehouse storage and proprietary needs.

•Followed through on individual work orders and delivery dates. Managed joint services between the civilian sector and the Marine Corps Chain of Command.

•Oversaw building maintenance, managed work crews for landscaping, interior repair and paint crews.

•Coordinated delivery of supplies, tracked shipments, ordered additional supplies and managed inventory levels.

Lance Corporal:

•Supervision of individual range safety to ensure compatibility with Marine Corps regulations.

•Overseeing other Marines to ensure the job is done correctly. In charge of training and making sure they were prepared for the next mission

•Discharged honorable with commendations of leadership qualities such as: Dependability, punctuality, proficiency, attention to detail, initiative and high integrity.

Education

WILSONVILLE, Oregon, United States

• Oregon Youth Challenge Program, Bend, OR

•Wilsonville High School, Wilsonville, OR

ADDITIONAL SKILLS

•Communication skills

•Strong Core Values

•Problem solving skills

•Collaborative skills

•Able to Prioritize high value issues

•Time Blocking

•Typing skills

•Leadership fundamentals

•Analytical

•Defusing situations

•Quick thinking

•Critical thinking

•Transitional and adaptive

•7,100 KPH

•68 WPM

•Intermediate sales

•Highly motivated in self-improvement and personal/professional development

Contact this candidate