Jackie Amick

San Ramon, CA *****

925-***-****

acuogk@r.postjobfree.com

BUSINESS OPERATIONS

More than 12 years as a strong business analyst and project manager in diversified business and IT organizations. Goal driven and capable to resolve tasks in cross platform projects, duly accomplishing projects for the team on time and or before schedule.

Product management

Delivery Documentation

Process and Change Analysis

Project Life Cycle (PLC) Methodologies

Business Requirements

Change Management

MAJOR ACCOMPLISHMENTS

New Hire Onboarding Module: Project manager for implementing on-boarding module within applicant tracking system (ATS) SaaS system to automate process globally. Automated 5 countries to account for 95% of new hires globally. Reduced on-boarding time by 20%.

University Web Site: Project manager to implement new university web site on EOS/JIVE. Increased site rating from 100 to 6 for value and usability. Increased site hits and engagement by 90% and achieved design award.

Translation/Localization ATS: Owner and lead of all localization on ATS inclusive of French compliance.

Program Manager Playbook: Created and socialized a program management playbook with process, engagement, and roles and responsibilities. Reducing project portfolio processing to 2 business days.

Partner Hiring Enterprise II Global Rollout: Managed enterprise rollout aligning with company executives, legal, partner community and hiring managers.

Social Media and Branding Infrastructure: Business analyst and project manager leading a team of 20 to build a social media, brand and infrastructure organization within talent acquisition.

Mobile Application: Project Manager for designing mobile application to allow job seekers to access, view, and apply via mobile devices.

PROFESSIONAL EXPERIENCE

PG&E, AllSourcePPS, San Ramon, CA 07/15 to 3/16

IT Planning Analyst, Sr.

Process owner of Projects from initiation through project assignment in the Telecom and Network Services organization.

Business Systems Analyst for Intake System (Remedy), PPMc System (Project System) and Sharepoint

PMO Analyst monitoring intake queues to resolve issues and increase metrics

Gathers requirements for future state project to replace current work order and project systems

Cisco Systems, San Jose, CA. 07/07 to 10/13

Business Analyst

Business analyst, project manager and PMO lead in the Talent Acquisition Operations organization. Deliverables range from large projects to minor enhancements supporting the ATS and or organization priorities. Completed deliverables using project plans, BRD’s, process flows with swim lanes, RACI’s, playbooks, test scripts and plans, translation guides, change and communication plans, metrics and analytic plans, post go live support plans, theater adoption plans.

Ensured adherence to all phases of project development cycle

Delivered multiple projects and enhancements simultaneous while maintaining policies and procedures

Lead and owned localization process and future state

Certified site administrator on Virtual Edge ATS SaaS System

Managed PMO project engagement process, portfolio, status updates and delivery metrics

Represented Talent Acquisition as a COE to HR and HRIT

Cisco Systems, MindSource, San Jose, CA. 01/07 to 07/07

Business Analyst

Business Analyst in the Enterprise Data Solutions organization representing the Customer Advocacy organization and Synergy on the migration of data and business intelligence to the new generation warehouse database.

Provided data management methodology

Analyzed current gaps and processes to create to-be processes

Managed timeline, dependencies and business intelligence requirements

Ensured policy alignment

Cisco Systems, Pure Solutions, San Jose, CA. 10/05 to 10/06

Business Analyst

Product manager in the Services organization for the Steps to Success partner content application providing knowledge and resources for external partners and customers globally.

System administrator and gate keeper for all technology and content submitted to the external site

Account manager to enterprise service engineers

Executed user acceptance testing (UAT)

Managed application enhancements, bugs, fixes and accelerations with resources and IT organization

Managed process for translating site methodologies in 8 additional languages

SBC Communications, Fathom Solutions, San Ramon, CA. 02/05 to 7/05

Project Manager

Project Manager on two consumer eCommerce nationwide online projects.

Gathered and defined business requirements

Implemented automation process from shopping cart to completion

Mercury Interactive, TEK Systems, Santa Clara, CA. 08/04 to 12/04

Business Analyst

Sarbanes Oxley Technology Implementation (SOX IT).

Achieved SOX compliance

Analyzed and created documentation to achieve a secure global training and awareness

Cisco Systems, Adecco Technical, San Jose, CA. 03/03 to 06/04

Business Analyst

Supported service provider alliances in Channel Sales Operations organization. Tools development and enhancements to report forecasts, opportunities, point of sale, and also sales leads for all channel partners.

Created and managed manual spreadsheets to forecast and track for current weekly sales

Compiled and submitted weekly reports to leadership

Completed business requirements, process flows and metric plans to implement automation

EDUCATION

Bachelor of Science, Business Finance, San Diego State University, San Diego, CA

Project Management Master Certified, ESI, George Washington University, PMP

TECHNICAL SKILLS

Certified site administrator, localization administrator, UAT testing lead, test scripts creation, regression testing, functional specifications, system process flows.

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