Monica Christensen Zambrano

Cell +1-409-***-****

acum4u@r.postjobfree.com

June 13,1965

Professional Overview

Fast learning, highly organized, customer service oriented, bi-lingual professional with interest in concierge, leisure or tourism-related services, hotel and property management, hospitality customer service.

Employment History

SMI Insurance Agency Galveston, TX

Clerk September 2014 – Sept 2015

Scan dead and active files and put them in Agency Pro under each client

Scan the mail every day and put in under each client.

Enter policies into Agency Pro when the Declaration pages arrive

Check dates and amounts to ensure they match with the policy, check floods on renewal list and enter them into the system.

Assist with any Spanish translation over the phone or in person

Assist the owner with any computer question or anything she needs.

Vivo Resorts Puerto Escondido, Oax

Assistant December 2013 – Jul 2014

Manage office agenda, prepare forms and letters, translations, telephone, and translate the operation Manual to English from all areas.

Getting quotes for things needed in the office, and buying furniture and anything we needed.

Secretarial work, work with the accountant. Entrusted with petty cash.

Pay all insurance from the properties.

Charge clients monthly fees, and buy airline tickets for them and charge them.

SMI Insurance Agency

Clerk Galveston, TX – U.S.A.

Scanning all the dead files, making all the office paperless August 2012-Nov 2013

Update telephone numbers from our customers,

Reception, answering the phone

Some translations with Spanish speaking customers.

RE/MAX Lifestyle Realty Puerto Escondido, Oaxaca

Office Administrator December 2009 – Jul 2012

Manage office agenda; prepare forms and letters, translations, telephone, and customer service.

Getting quotes for things needed in the office.

Secretarial work, work with the accountant. Entrusted with petty cash.

Sales Agent

Hotel Ocean Punta Coral & Punta Turquesa Puerto Morelos, Quintana Roo

H10 Metamorphosis Spa December 2007 – Nov 2008

Spa Concierge

Spa Concierge interact with all the guests in the hotel, invite them to visit the spa and sales of therapies for them, supervise that everything is organized and functioning for the guests, when the manager is not there I am supervising the spa, and the reception too.

Grupo Encantada Puerto Escondido, Oaxaca

Executive Assistant/Bookkeeper March 2007 to December 7

Executive Assistant to Chief Executive Officer and Chief Financial Officer of real estate development company and 2 affiliates

Perform all bookkeeping and records management for three companies. Some use of QuickBooks accounting software

Entrusted with petty cash

Puerto Escondido Property Management Puerto Escondido, Oaxaca

Sole Proprietor, Property Manager February 2007 to December 2007

Owner of company, manage affairs of 15 properties located in and near Puerto Escondido.

Oversee maintenance and repairs, manage housekeepers and kitchen staff.

Entrusted with client funds, provide monthly accounting and pay staff and household expenses.

Provide concierge and greeting services to owners and arriving guests/renters.

Municipio de Querétaro Querétaro, Querétaro

Assistant Manager June 2004 to October 2006

Executive Assistant to the Executive Officer of the Administration Department.

Manage office agenda, prepare letters and field telephone inquiries.

Desarrollos Residenciales Turísticos S.A. de C.V. Querétaro, Querétaro

Sales/Office Assistant May 1999 to June 2004

Executive Assistant to the General Administration Director

Performed sales and marketing support, credit verification and collections services.

Provided customer service to new and existing purchasers, responded to telephone and written inquiries.

Additional Professional Experience

Servisistemas Llanteros S.A. de C.V. Querétaro, Mexico

Assistant Manager July 1996 to May 1999

Construlita de Querétaro, S.A. de C.V. Querétaro, Mexico

Sales Assistant May 1990 to October 1995

Servisistemas Llanteros S.A. de C.V. Querétaro, Mexico

Assistant Manager June 1987 to April 1990

Hotel Jurica de Querétaro Querétaro, Mexico

Hostess June 1988 to December 1989

Dr. Raúl López Infante México, D.F.

Receptionist, Secretary July 1984 to August 1986

Weekend Jobs

Intercruises, working for Royal Caribbean doing check in and check out for the cruises in Galveston TX, on Sundays in 2015

Maceo Spices, working in the kitchen and mixing and packaging some spices in Galveston TX, on Saturdays in 2015

Formal Educación

Instituto de Estudios Turísticos del Centro S.A. de C.V. Querétaro, Queretaro, Mexico

Bachelor's Degree 1987-1990

Specialization in Tourism and Hoteliery Tecnic: Received training in all areas of hotel management and operations, and concierge and tourism related services.

Universidad del Valle de Anahuac México, D.F.

High School 1982-1984

Instituto Suizo Americano Cuernavaca, Morelos, Mexico

Middle School 1979-1981

Colegio Educativo Bilingüe Cuernavaca, Morelos, México

Primary School 1973-1978

Additional Education & Training

Diplomado en Administración de Spa (jan 6 – july 22, 2009).

Regent School of England (Reading, England), English course in 1979.

Infoservicios S.A. de C.V. (Mexico City), 4 month computer course.

6 Productivity Congress by the Consejo Consultivo Estatal de Capacitación y Adiestramiento (Querétaro, Qro.), 26-29 april 1988.

Course in Bartending offered by the Ministry of Tourism, (Querétaro, Mex.), 22-26 may 1989.

Culture Seminar offered by the Culture Service of Mexico (Querétaro, Qro.), 16 hours Nov. 1994

Teamwork Seminar (Querétaro, Qro.), 1 week course. Ago 07, 1993.

First course of French (Querétaro, Qro.), 3 month course.

TESOL Propedeutic with grade of 8 at ITSM campus Querétaro (Querétaro, Qro.), 2 month course.

Service hours in Fridays in Acapulco as a hostess and chef assistant for 2 months.

Scuba Diving course, FMAS, CMAS, (Querétaro, Qro.) 7 months, 1 and 2 stars course.

Professional Qualifications

Bilingual: English and Spanish

Proficient in Office Suite, Windows, Internet, SAE and some QuickBooks and Agency Pro.

Personal Interests

Meeting new people, travel and experiencing different cultures, scuba diving, alternative therapies, reading and art crafts.

Professional References

Judy Shaw, SMI Insurance Agnecy, Owner, +1-409-***-**** acum4u@r.postjobfree.com

Personal References

Janet Chapiro, +1-727-***-**** acum4u@r.postjobfree.com

Elizabeth McMillen,, +1-512-***-****, acum4u@r.postjobfree.com

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