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Pharmacy Technician Customer Service

Hesperia, CA
April 30, 2016

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**** **** ***, ********, ** **345



To obtain a pharmacy technician position with an expanding and sable company. Strong interest in pursuing professional development opportunities, including specialized training and licensure in the organization’s growth areas. Highly motivated and recently certified Pharmacy Technician with three years' work at a leading national retail pharmacy. Extensive pharmacy retail training. Solid foundation in prescription processing, pharmaceutical calculations and pharmacy procedures. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times. Detail-oriented Pharmacy Technician skilled at filling prescriptions, patient care and data entry. Familiar with pharmaceutical calculations. Certified Pharmacy Technician knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Desires a retail pharmacy prescription. Outstanding interpersonal skills with a track record of establishing positive relationships with customers, pharmaceutical representatives/manufacturers, medical professionals, healthcare organizations and insurance providers. Respected leader, take responsibility where needed, and am able to train and manage diverse teams to deliver peak performance. Dedicated to providing quality patient care for fast and accurate medication dispensing.


General Merchandiser - July 2007 – March 2008

Ralphs Grocery - 33145 Temecula Pkwy Temecula, CA 92591

Responsibilities included assuring the general merchandised section of the store is well-stocked for our customers. Interaction and customer service is very important, making sure all needs are met. General merchandise products include but are not limited to, health and beauty products, over-the-counter medicines, candy, magazines, tourist items, and seasonal merchandise. I order, receive, store, and stock products while ensuring proper inventory control, product rotation, quality, and facing. I made sure counters and floors were free from spills and mess so our customers wouldn't get injured. In addition, I perform all duties of a cashier.

Pharmacy Clerk – March 2008 – November 2011

Ralphs Pharmacy – 315 E Alessandro Blvd Riverside, CA 92508

Responsibilities include working alongside pharmacists and pharmacy technicians, aiding in basic tasks such as answering phones, stocking shelves, and cashiering. Administrative and organizational tasks included knowledge of taking in new prescriptions from patients, data entry, concluding adjudications, requesting for refill requests, insurance problems, faxing and phone calls. I took messages, assisted customers with needs, cleaned and sterilized work counters and containers.

Pharmacy Technician - November 2011 – May 2014

Ralphs Pharmacy – 315 E Alessandro Blvd Riverside, CA 92508

Responsibilities included counting the prescribed number of tablets or capsules. Entering prescription information into the computer to produce labels and overseeing workers compensation reimbursements. Gained in-depth knowledge of TAR’s and PER’s for Medi-Cal, IEHP, and Molina from working day to day with patients. Recognized for the ability to manage a high volume of patient accounts. Consult with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems. Improved drug-inventory management system to reduce waste and eliminate back orders. Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations. Properly filled and dispensed an average of 100 prescriptions per day. Effectively resolved insurance rejections and other billing issues. Managed drug and supply inventories. Regularly stocked shelves, rotated stock and checked for expired medications. Performed technical processes required to dispense medications to patients. Completed new and updated patient profiles, including lists of patient medications. Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions. Receptively answered customer questions and helped locate desired items in the pharmacy. Reconstituted oral liquids. Efficiently operated cash register and handled cash, checks, and charge transactions. Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork. Correctly completed pharmacy paperwork, including daily and weekly reports. Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care. Verified and labeled prescriptions with the 8 point check. Hand counted control medications, measured liquids and reconstituted antibiotics. Assessed the correct identity, strength and purity of medications. Effectively prioritized tasks and organized workflow to increase efficiency. Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure. Communicated regularly with physicians, nurses, insurance companies and managed care organizations. Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.


Retail pharmacy procedure knowledge

Accurate pharmaceutical calculations

Prescription filling training

Medication Inventory Management

Motivated self-starter

Technician Certification Training

Prescription drug labeling

HIPAA Regulations

Insurance billing expert

Inventory maintenance system

In-depth pharmacy law knowledge

Conflict resolution ability

In good standing with the California Board of Pharmacy


Pharmacy Technician University

November 2011 PTCB

Registration Number

TCH 114657


Margaret Liu 909-***-****

Amanda Bruce 951-***-****

Lance Robbins 951-***-****

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