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Customer Service Representative

Toronto, ON, Canada
April 29, 2016

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Xavier Meza

Toronto, ON 416-***-****


Bilingual, solution-focused International Business graduate, with more than 10 years of combined experience and education in customer service and commerce. Hardworking and reliable leader with outstanding computer, accounting and analytical skills.


10 years of combined education and training in customer service, accounts receivable and billing in the Greater Toronto Area; committed to ongoing learning and professional service development in accounting and customer care

Superior organization and interpersonal skills with the ability to multitask and thrive in interactive work environments

Bilingual: fluent in oral and written English and Spanish

Advanced proficiency with Microsoft Office (Word, Excel, Outlook), Energy, FoxPro, Unix


Accounts Receivable/Billing Analyst May 2003 – Dec 2015

Direct Energy Inc.

Toronto, ON

Handled corporate customer payments on a daily basis, made phone calls and followed up on late payments and provided team lead support by taking supervisor calls

Collected delinquent accounts with an automated dialer

Utilized web based applications to trace clients and obtain credit reports

Reconciled customer accounts to ensure all processes were free of discrepancies; updated customer profiles with current contract procedures and pricing rates using Energy & Entrac

Generated monthly reports by using all completed processes and administered all incoming documentation needed to analyze customer contract

Customer Service Representative May 2001 – February 2003 EDS Canada

Toronto, ON

Received inbound calls from customers

Answered inquiries regarding invoices, payment processing and interest charges

Ensured customer satisfaction with financial arrangements

Financial Customer Service Representative March 1999 – September 2000 Toronto Dominion Bank Financial Group

Toronto, ON

Organized documentation of final reports and provided supreme customer service

Processed visa payments and transfers and called customers with past due balances; set up files for advances and RRSP mortgage loans

Received and logged complaints and maintained administrative duties


Career Coaching and Technology Skills May 2014 – July 2014

Skills for Change

Toronto, ON

Clerical Accounting Certificate September 2013 – December 2013

Skills for Change

Toronto, ON

Bachelor of Commerce (B. Comm.) May 1990 – December 1994

International Business

Laica University

Guayaquil, Ecuador

REFERENCES: Available upon request

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