Patricia N. ROBINSON
Tucker, GA 30084
A highly competent and organized systems administrator with experience of software installation, administration & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Strong problem solving and troubleshooting skills. A self-motivated problem solver possessing the initiative to stay on top of changes in technology. Ability to manage multiple activities simultaneously and independently. Works effectively in a team environment, with excellent communications skills and able to act as subject matter expert for colleagues and external clients.
Dell Services Federal Government – CDC Contractor Informatics
SYSTEM ADMINISTRATOR/TECHNICAL SUPPORT SPECIALIST - 2005 – 2015
Responsible for participating in the planning, scheduling and deployment of IT infrastructure. Involved in backup administration, security enforcement, user management, application management and email management.
Maximizing the performance and availability of IT systems.
Made recommendations for improving IT system support.
Configuring and managing Windows server, desktop and laptop systems. Windows XP – 10, Mac OS
Installing and upgrading operating system, application software.
Establishing and maintaining data security.
Meet SLA’s Resolving or escalating problems.
Smart Reach Marketing LLC
MARKETING STRATEGIST/WEB DEVELOPMENT - 2005 – Present
Responsible for working on a range of web projects, designing appealing websites and interacting on a daily basis with graphic designers, back-end developers and marketers.
Developing and maintaining the front end functionality of websites.
Developing marketing solutions for clients.
Designing email campaigns.
Creating lead pages websites.
Create and execute SEM marketing and social media campaigns using various web 2.0 properties.
Create website content and provide SEO services.
Create and manage Facebook pages and ads marketing.
QSS Group Inc. /Perot Systems – CDC Contractor Informatics
LAN ADMINISTRATOR - 2003 – 2005
Business Computer Applications – CDC Contractor Informatics
LAN ADMINISTRATOR - 2001 – 2003
LEAD TECHNOLOGIST Desktop, Hardware and Applications Support- 2000 - 2001
CSC – Nichols Research – CDC Contractor Informatics
INFORMATION TECHNOLOGIST - 1998 – 2000 Desktop, Hardware and Applications Support
TECHNICAL SUPPORT ANALYST/QA SUPPORT - 1997 - 1998
Wang Laboratories Microsoft Application Support
TECHNICAL SUPPORT ANALYST - 1996 - 1997
RADIOLOGIC TECHNOLOGIST - 1993 - 1996
KEY SKILLS AND COMPETENCIES
Network Services Support and Management
SCCM Remote Tools
Microsoft Office 2003-2013
Security RSA ACE Server
Citrix Remote Access Support
Blackberry Enterprise Server
Altiris Recovery Solutions
Active Directory – Group Policy – User Accounts
Associate of Science
Information Systems (Major in Networking)
Gwinnett Technical Institute
Associate of Applied Technology
MCSE -MCP Windows
Managing MS SMS
SQL 2000 Admin