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Technical Support Management

Location:
Tucker, GA
Posted:
April 29, 2016

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Resume:

Patricia N. ROBINSON

**** **** **** *****

Tucker, GA 30084

678-***-****

acukie@r.postjobfree.com

PROFESSIONAL SUMMARY

A highly competent and organized systems administrator with experience of software installation, administration & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Strong problem solving and troubleshooting skills. A self-motivated problem solver possessing the initiative to stay on top of changes in technology. Ability to manage multiple activities simultaneously and independently. Works effectively in a team environment, with excellent communications skills and able to act as subject matter expert for colleagues and external clients.

WORK EXPERIENCE

Dell Services Federal Government – CDC Contractor Informatics

SYSTEM ADMINISTRATOR/TECHNICAL SUPPORT SPECIALIST - 2005 – 2015

Responsible for participating in the planning, scheduling and deployment of IT infrastructure. Involved in backup administration, security enforcement, user management, application management and email management.

Maximizing the performance and availability of IT systems.

Made recommendations for improving IT system support.

Configuring and managing Windows server, desktop and laptop systems. Windows XP – 10, Mac OS

Installing and upgrading operating system, application software.

Establishing and maintaining data security.

Meet SLA’s Resolving or escalating problems.

Smart Reach Marketing LLC

MARKETING STRATEGIST/WEB DEVELOPMENT - 2005 – Present

Responsible for working on a range of web projects, designing appealing websites and interacting on a daily basis with graphic designers, back-end developers and marketers.

Developing and maintaining the front end functionality of websites.

Developing marketing solutions for clients.

Designing email campaigns.

Creating lead pages websites.

Create and execute SEM marketing and social media campaigns using various web 2.0 properties.

Create website content and provide SEO services.

Create and manage Facebook pages and ads marketing.

QSS Group Inc. /Perot Systems – CDC Contractor Informatics

LAN ADMINISTRATOR - 2003 – 2005

Business Computer Applications – CDC Contractor Informatics

LAN ADMINISTRATOR - 2001 – 2003

LEAD TECHNOLOGIST Desktop, Hardware and Applications Support- 2000 - 2001

CSC – Nichols Research – CDC Contractor Informatics

INFORMATION TECHNOLOGIST - 1998 – 2000 Desktop, Hardware and Applications Support

Sales Technologies

TECHNICAL SUPPORT ANALYST/QA SUPPORT - 1997 - 1998

Wang Laboratories Microsoft Application Support

TECHNICAL SUPPORT ANALYST - 1996 - 1997

Symphony Mobilex

RADIOLOGIC TECHNOLOGIST - 1993 - 1996

KEY SKILLS AND COMPETENCIES

System Administration

Server Administration

Technical support

Network Services Support and Management

SCCM Remote Tools

Microsoft Office 2003-2013

Security RSA ACE Server

Citrix Remote Access Support

Blackberry Enterprise Server

Altiris Recovery Solutions

Active Directory – Group Policy – User Accounts

Exchange Server

ACADEMIC QUALIFICATIONS

Herzing College

Associate of Science

Information Systems (Major in Networking)

Gwinnett Technical Institute

Associate of Applied Technology

Radiologic Technology

CERTIFICATIONS

MCSE -MCP Windows

Server +

MS Exchange

Managing MS SMS

SQL 2000 Admin

Proxy Server



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