Houston, Texas **084
I have over 15 years of experience in the insurance industry. Have developed strong organizational skills and have the ability to multitask effectively. I am creative, confident, learn quickly and resolve problems in a timely manner, a self-starter.
SKILLS & ABILITIES
Computer literate with high proficiency in Microsoft Word, Excel, Access, PowerPoint
Strong written communication skills
Highly organized and detail-oriented
Resourceful team player with supervisory experience
Excellent customer service and problem-solving skills
Effective planning, implementation, management, and evaluation of programs
Annie Cater, Houston, Texas 04/2013 – Present
Provided routine personal care, such as bathing, dressing, household duties, i.e. filing, day planning, laundry
Performed errands, administered medications
Fred Hoffman, Houston, Texas 10/2011 – 11/2013
Provided daily grooming, feeding and laundry care for client’s wife who suffers from Alzheimer’s.
Synergy Home Services, Stafford, Texas 07/2009 – 09/2012
Personal Care Assistant
Provided personal care such as bathing, dressing, feeding, medication reminders, escort services and shopping.
Staff Right, Inc., Houston, Texas 10/2008 – 03/2009
Customer Service Representative
Answered calls regarding Kiosk malfunctions, DVD rental issues and refunds.
Keais Records Service, Houston, Texas 10/2007 – 06/2008
Customer Service Clerk
Responsible for contacting custodian in an effort to retrieve medical and billing records requests by Attorneys.
Healthhelp, Katy, Texas 03/2007 – 10/2007
Handled all incoming calls for scheduling and pre-certification for Humana Radiology Service.
Central United Life Insurance, Houston, Texas 02/1991 – 06/2006
Quality Control Representative
Performed group premium processing audits, processed mail, bar coding and contacted Agents.
U.S. Career Institute, Fort Collins, CO - Medical and Dental Specialist, Expected completion, 02/2014
Texas Medical and Dental College, Houston, TX – Lab and EKG Technician, 1989
The Westside School, Spring, TX – High School Diploma, 2011
References available upon request.