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Customer Service Representative

United States
April 29, 2016

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Gloria Esprit

**** **** * #***

Houston, Texas **084



I have over 15 years of experience in the insurance industry. Have developed strong organizational skills and have the ability to multitask effectively. I am creative, confident, learn quickly and resolve problems in a timely manner, a self-starter.


Computer literate with high proficiency in Microsoft Word, Excel, Access, PowerPoint

Strong written communication skills

Highly organized and detail-oriented

Resourceful team player with supervisory experience

Excellent customer service and problem-solving skills

Effective planning, implementation, management, and evaluation of programs


Annie Cater, Houston, Texas 04/2013 – Present


Provided routine personal care, such as bathing, dressing, household duties, i.e. filing, day planning, laundry

Performed errands, administered medications

Fred Hoffman, Houston, Texas 10/2011 – 11/2013


Provided daily grooming, feeding and laundry care for client’s wife who suffers from Alzheimer’s.

Synergy Home Services, Stafford, Texas 07/2009 – 09/2012

Personal Care Assistant

Provided personal care such as bathing, dressing, feeding, medication reminders, escort services and shopping.

Staff Right, Inc., Houston, Texas 10/2008 – 03/2009

Customer Service Representative

Answered calls regarding Kiosk malfunctions, DVD rental issues and refunds.

Keais Records Service, Houston, Texas 10/2007 – 06/2008

Customer Service Clerk

Responsible for contacting custodian in an effort to retrieve medical and billing records requests by Attorneys.

Healthhelp, Katy, Texas 03/2007 – 10/2007

Assessment Coordinator

Handled all incoming calls for scheduling and pre-certification for Humana Radiology Service.

Central United Life Insurance, Houston, Texas 02/1991 – 06/2006

Quality Control Representative

Performed group premium processing audits, processed mail, bar coding and contacted Agents.


U.S. Career Institute, Fort Collins, CO - Medical and Dental Specialist, Expected completion, 02/2014

Texas Medical and Dental College, Houston, TX – Lab and EKG Technician, 1989

The Westside School, Spring, TX – High School Diploma, 2011

References available upon request.

Contact this candidate