Muhammad Nauman Akram, PMP
IT Consulting, Networks Expert
Mobile: +92-344******* E-mail: email@example.com Skype: m.naumanakram
PMI Certified Project Manager, M.Sc qualified and result driven IT Professional equipped with 9+ years of rich experience and exposure gained within IT Consultancy in Pakistan.
Strong background in IT Management, Networking, Troubleshooting, Project Management, MIS, System Administration, Service Support, Team Building, Leadership and Client Relations.
Competent in designing, setting up and configuring infrastructures, managing large and multiple projects, implementing various enterprise business and networking solutions including team leadership, IT administration and customer requirement analysis.
Displayed ability to multitask, set priorities and work independently in a demanding and high-pressure environment. Meticulous and well-organized team player with strong communication, interpersonal, planning, analytical, coordination, problem solving, and time management skills.
Project Management Professional(PMP Number 1364989)
Master of Science (Computer Science), Hamdard University, Islamabad, Pakistan
Bachelor of Science, Punjab University, Rawalpindi, Pakistan
2000 – 2002
Assistant Vice President (Branchless Banking-Mobicash)
Waseela Microfinance Bank (An Orascom Company)
Manager O & M
Tameer Micro Finance Bank Ltd, Pakistan
Jan 2012 - Present
Oct 2009 – Jan 2012
Nov 2006 – Oct 2009
BearingPoint Management & Technology Consultants, Inc. Islamabad, Pakistan
Assistant Manager MIS
Jan 2003 – Oct 2006
Pakistan Ordnance Factories, Wah Cantt, Pakistan
Project Management Tools
Network Analysis and Management Tools
Primavera, Microsoft Project.
MS NetMon, Cisco Works, various SNMP packages, Spiceworks, Visual Networks PAC, various auto discovery tools, network documentation methods and tools
Network OS and
Extensive Cisco, Foundry, Nortel, Netscreen, and other network familiarity
Multiple Unix variations, Solaris, Linux, FreeBSD, Microsoft Platform
TCP/IP, NetBIOS, IPSec, WI-FI, overall VPN solutions, OSPF, RIP/RIP2, BGPv4, RIP, RTMP, switching/ bridging, spanning tree, Ethernet (10/100/1000), OC3/12/48 POS, FDDI, Token Ring, ISDN, frame relay, DSL, leased lines and provisioning, copper and fiber physical cabling plants
ER Win, ER Studio, TOAD,PL/SQL Developer
Microsoft Access, Oracle 8i, Oracle 9i, Developer 2000, Forms 6i, Forms 9i, MySQL, PostgresSQL, Microsoft SQL Server 2008
Microsoft Office Softwares (Word, Excel, PowerPoint), MS Front Page, MS Visio
Adobe Photoshop, Adobe Illustrator, GIF Animator, Swish
AREAS OF EXPERTISE
Study client’s practices and nature of business; analyze their IT needs on software, hardware, networking, programs and systems.
Provide IT Project management support.
Provide technical advice and improvement suggestions according to client requirements.
Design and develop proposals and varied applications according to existing and future needs.
Update current systems and softwares to increase the speed and efficiency of the firm’s IT systems.
Maintain awareness of industry trends and issues on how they could affect the business.
Recommend technical and commercial expertise to clients on troubleshooting hardware, network issues, system usefulness and fulfilling IT policies and procedures.
Networks & Infrastructures
Oversee infrastructure planning and growth projection including research and development of new technologies for future growth. Direct and coordinate planning for deployment of new technologies.
Muhammad Nauman Akram
Facilitate “Best Practice” IT Operations through strategic development and ongoing maintenance of systems architecture and infrastructure for onsite and remote office.
Perform enterprise wide network security assessment, analysis and manage technical planning.
Implement IT set up and conduct detailed systems analysis and specifications in coordination with the requirement standards. Perform testing and debugging of applications.
Maintain and administer computer networks and related computing environments.
Operate master consoles in order to monitor the performance of computer systems and networks and to coordinate computer network access and use.
Good know of database programming including object-oriented databases using DBMS such as MS Access, Oracle, Developer, Forms, MySQL, PostgresSQL and Visual Basic development tools.
Undertake development tasks including design, coding, testing, deployment, and performance tuning of major components of enterprise applications.
Provide technical support to the end users of enterprise applications such as trouble-shooting, bug fixing, user training, etc.
Contribute to the development team on various development process tasks including coding standards, source code control, adoption and integration of new technologies.
Perform basic administrative tasks of operating systems, web servers and DBMS, such as system installation, configuration, upgrading, migration, backup and recovery.
Waseela Micro Finance Bank Ltd (Branchless Banking)
Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Requests.
Development of Complaint Management process.
Account Opening integration with Telco application along with banking ones.
Supervise and coordinate all the activities, to see tasks are performed to the fullest of the efficiency and to plan out an organizational structure to bring out ease and flow in the tasks according to Project management Plan.
Business reporting for upper management.
Development of Account Opening Toolkit for all levels.
Development of Policy Documents.
Development of Manuals.
Coordination with internal Audit for Audits and SBP Audits.
Development of Corporate Solutions.
Support to MFS for System Development.
Development of the new products for Branchless banking.
UATs of System.
Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Branch less Operations efficiently and consistently.
Exercise effective control over cash flows/Agent Cash liquidity/ Cash management along with daily monitoring and reporting to Finance and treasury department against funds holding in the Correspondents Banks.
To ensure proper record and reconciliation is carried out as per laid down processes on regular basis of account which are under the domain of Branch less Banking.
Responsible for account opening process of Level 0,1,2,3 accounts.
To ensure that all physical accounts opening forms processed in the unit are balanced as per system reports and proper recording keeping is being carried out under dual control.
Implementation of process related to Mobile Banking Products and Services.
Identify bottle neck in process flows and product for effectiveness.
Take ownership of compliance, Audit and self-assessment functions including rectification of all discrepancies. Ensure preparedness of the unit/segment for review and audit by internal/external/SBP Auditors.
Ensure coaching/training of staff for improved performance.
Timely and accurate preparation/submission of all returns including KRIs (Key Risk Indicators), Finance, SBP and others regulators.
Responsible for team management of customer care, reconciliation and cash management units.
Tameer Micro Finance Bank Ltd (Branchless Banking)
To provide Project Management and coordination with vendor for development and deployment of AML solution for Tameer Bank
To look after easypaisa (A joint venture of Telenor Pakistan & Tameer Bank) platform as key role member from inception for flexibility, performance, & daily operations with coordination of vendor, Technology, Financial Services System & Processes, Product teams, S&D, S&SC, CRD, Tameer Bank Back-end operation teams and also coordinating with Tameer technical team for easypaisa integrated systems flexibility & performance including Phoenix, IRIS, UBPS, KASB and different VAS Services.
To involve & assist easypaisa UAT, QAT, Regression, Stress testing etc with coordination of vendor, Technology, QA, Product & Services and business teams for all easypaisa increments with quality and timelines.
To Develop and maintain easypaisa mobile accounts registration view for third party vendor and also develop and maintain registration status view for CRD.
To manage and look after easypaisa Financial Services Reporting Stream including Analysis, Design, Development, Implementation and operations for different stake holders including Telenor Product teams, Pricing and Business Planning, S&D, S&SC, CRD, Marketing, Fin-Ops, Treasury, Network Performance Analysis & Tameer Bank Fin-Con, Treasury, Business Intelligence, Back-end operations, Risk and Compliance etc also reporting to SBP easypaisa Quaterly progress using MIS Portal, Schedule and Ad-hoc reporting.
BearingPoint Management & Technology Consultants
PTCL/ Etisalat - Human Capital Management. Served as Team Lead responsible for analyzing data and ensuring that data collection serves the organization’s strategic objectives.
PTCL/ Etisalat - VSS Management. Acted as the Team Leader for development and analysis of VSS (Volunteer Separation Scheme) Software. In charge with process acquisition, development and deployment of VSS software and operation of the call center.
Vendor Evaluation for Zarai Taraqiati Bank in Islamabad. Spearheaded team in vendor assessment, overall IT infrastructure review and RFP development for the bank.
Pakistan Ordnance Factories
Accounting System and Daily Production Information System of Wah Industries Limited
Inventory Control System of the Welfare Drugstore
MIS Inventory Information System
Inventory Control and Room Reservation System of POF Hotel as well as Billing system of the main Restaurant and sabzazar of the Hotel
Lab Management system at the Quality Control Labs in Explosives Factories
Online Complaints Information System
Date of Birth
: 4th March 1979
: English & Urdu
1.Mr. Farooq Sultan, Manager, Bearing Point Islamabad, Pakistan, +923*********
2.Mr. Brig Khalid Javed, Consultant IT to The POF Board, POF’s Wah Cantt, Pakistan, +923*********