Alivia Henderson

***** ********** ***. ******, ****, 44132 216-***-**** acuk6t@r.postjobfree.com

SUMMARY Dedicated and self-motivated graduate with a demonstrated aptitude in public relations, communications and student/client- oriented problem solving with the capability to adapt to new situations. Proven ability to utilize excellent oral and written communications skills to provide outstanding customer service to exceed expectations.

EDUCATION Ursuline College - June 2015 GPA: 3.6/4.0

Bachelor of Arts in Public Relations and Marketing Communications; Certificate: Social Media Communications

Relevant Coursework:

Creating the Campaign- Created strategic public relations campaign for Cleveland community organization.

Research Analysis and Messaging Strategy- Evaluated and analyzed the need for social media in a business context by creating a social media plan.

Writing for Public Relations – Increased knowledge on how to communicate messages using news releases, newsletters, brochures, and other written communication vehicles.

Desktop Publishing – Designed brochures, fliers, and other marketing materials using Photoshop and InDesign.

Principles of Marketing – Entry level comprehension of product development through distribution.

EXPERIENCE

U.S. Bank Home Mortgage- Performance Operations Support Associate I 8/2015 – Present

Responsible for providing a variety of administrative, operational and staff support services when needed.

Actively engages in data maintenance, record keeping, data entry, compiling research and report writing on a daily basis.

Western Reserve Historical Society- Marketing Research Intern 6/2014 – 8/2014

Gleaned data from websites to create social media content.

Published blog posts and news releases relating to current and upcoming events and exhibits.

Expanded upon and built new media lists by researching existing media lists and visiting company websites to find new leads.

Compiled data into spreadsheets and wrote summaries of questionnaires.

Giant Eagle- Perishable Foods Clerk 8/2012 – 3/2013

Interacted daily with new and returning customers.

Worked with catering customers; reviewed event details and supplied planning and menu options.

Filed menu orders and made sure the filing system was updated and accurate.

Target- Team Member 5/2011 – 12/2011

Participated in daily meetings to address sales plans.

Marketed store merchandise visually through displays.

Responded to customer inquiries with demonstrated product knowledge.

Ursuline College- Athletic Receptionist 8/2010 – 12/2010

Received and directed inbound calls, and interacted with visitors using strong customer service skills.

Responded to on-the-fly material requests in a face paced environment in a calm and efficient manner.

TECHNOLOGY SKILLS

Microsoft Word, Excel, PowerPoint, Access, Adobe Dreamweaver, InDesign, and Photoshop

PROFESSIONAL ACTIVITIES AND HONORS

Public Relations Student Society of America: PR/Secretary 2014-2015

Dean’s List 2014-2015

Ursuline College Programing Board Member Spring 2015

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