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Customer Service Representative

Location:
United States
Posted:
April 28, 2016

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Resume:

Maurice Butler

Scheduler

East Cleveland, OH ****2

acujr9@r.postjobfree.com - 330-***-****

A position in an organization seeking individuals with high standards and expertise Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Scheduler

Progressive Insurance - Mayfield Village, OH - 2009 to 2013 Schedule training, meetings and time off requests for CSR's supervisors and training department Answered phone calls and trouble shoot issues

Forecasted and analyzed projected call volume to make off-line determinations for the company Coach

Progressive Insurance - Mayfield Village, OH - 2004 to 2009 Supervised a team of 15 to 20 CSR's

Auditing of phone calls

Claims Verifier

Progressive Insurance - Mayfield Village, OH - 1998 to 2004 Worked directly with claims adjusters in the settling of claims Answered underwriting questions, also took phone calls Verified coverage information

Customer Service Representative

Progressive Insurance - Mayfield Village, OH - 1997 to 1998 Underwriting

Answered incoming customer calls

General customer service

EDUCATION

Community College of the Air Force - San Antonio, TX 1996

General

John Hay High School - Cleveland, OH

1991



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