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Administrative Assistant Customer Service

United States
April 27, 2016

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Lavon Q. Smith

*** ****** ****** ***. **

Irvington, NJ 07111

Home: 973-***-**** Cell: 973-***-****

Qualifications Highly-motivated, ambitious, professional, team-oriented candidate knowledgeable of all office functions, with strong communication and interpersonal skills. A solid five plus years of Administrative Assistant experience with superior computer skills with proficiency in MSWord, Excel, Outlook, Access, and PowerPoint, and Peachtree/QuickBooks. Also was trained on Medical/ Dental billing and coding software.


10/28/15 to Present Popeye’s Chicken & Biscuit Hillside, NJ


1 Prepare all menu items

2 Handled all cash transaction with customers

3 Provide customer service

11/11 to 05/14 New Directions Behavioral Health Center Newark, NJ

Administrative Assistant/Intake Coordinator

1 Performed/ Provided all Administrative duties and support

2 Scheduled/Completed the initial intake process

3 Created/Updated charts on clients

4 Performed Urine Screening tests

5 Medication Management

6 Assisted with weekly billing

04/07 to 11/09 Delaware North Corporation, Inc. Newark, NJ

Cook/ Cashier

1 Prepared and cooked all menu items

2 Provided customer service

3 Took inventory and completed the requisition forms

01/03 to 08/06 Rugratz & Crumb Snatcher Irvington, NJ

Administrative Assistant

1 Typed all memo and handouts to parents

2 Recorded the daily log for students

3 Supervised all field trips and outing with children

4 Treasurer of all money collected from parents

5 Supervised with implementation of educational curriculum

03/02 to 11/02 Unlimited Care, Inc. E. Orange, NJ

Certified Home Health Aide

1 Assisted patients with all daily living activities

2 Practiced sound patient relations

3 Adhered to strict health and safety guidelines

4 Liaison between patients and nurses

01/00 to 03/00 Newark Housing Authority (Internship) Newark, NJ

08/00 to 11/00 Legal Services of New York New York, NY

Administrative Assistant

1 Coordinated the development of the lawyer’s monthly training calendar

2 Handled all faxing, copies, filing, and organized training materials

3 Managed front desk and switchboard

4 Monitored and maintained inventory

5 Updated database

6 Provided administrative support

02/96 to 11/96 Federal Express Newark, NJ

Office Assistant

1 Processed customer complaints/inquiries accordingly

2 Resolved shipping schedule conflict issues

3 Sorted and categorized billing statements

4 Updated database, and handled all faxing, coping, typing, filing, and phone calls


06/12 to 01/13 Drake College Newark, NJ

Certified Dental Assistant

05/11 to 12/12 Drake College Newark, NJ

Certified Medical Assistant

08/06 to 01/07 PC Technical Newark, NJ

Administrative Assistant, Student /Teacher Assistant

1 Xeroxing, Tutoring, Team Support, and Writing Documents

02/00 to 03/00 Unlimited Cares, Inc. E. Orange, NJ

Certified Home Health Aide

09/98 to 03/00 Gibbs College Montclair, NJ

Associate Degree in Applied Science

Office Administrative/Legal Concentrations

References upon request

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