347-***-****, acuizm@r.postjobfree.com
Luis Ortiz, Jr.
Professional Collections Manager 1997-01/2015
Highlights Citi Bank, August 17,2015 to present, Part Time (twenty hour weekly)
Customer Service,
checks deposit, Cash deposits and withdraws, replacing of debit cards, charge
account payment
CashZone Financial Services formerly known G&R Check Cashing own by
Metropolitan Commercial Bank
Collections Manager for all return checks and Negative Prepaid Transactions
Accountable for reducing delinquency debts
Responsible for daily review of all debts and negative balanced prepaid
cardholders
Generate Demand Letters and Notices of Intention to Arbitrate and advise of
potential legal action
Research payers or payees using the Department of state, Lexis-Nexis and the
internet
Responsible to collect from either payer or payee, resulting in .001% of
uncollected balances when compared to annual volume of return checks cashed
for over 8 years straight
Responsible to collect from cardholders, resulting in .001% of uncollected
balances when compared to annual volume of loads for 3 years straight.
Communicate & follow up effectively with regarding customer debt accounts on a
timely basis
Securing payment arrangement to bring account current and made account
adjustment as needed
Arrange continuing payment plan to clear account
Interact with other financial institutions and collection agencies to resolve
collections problems
Fully exhaust all collection options and maintained collection activity
records, both manually and on-line
Represented the employer before government officials to ensure collections.
Corresponded with internal and external regulators when auditing on all return
checks
Corresponded with the Debit Card Department on negative balance procedures and
past processes.
Perform other assigned task and duties necessary to support the Accounting
Department
Accounts Receivable Manager
Responsible for invoicing charge accounts and managing check cashing corporate
clients.
Coordinated and help enforce payment arrangement with individuals as well with
corporate clients.
Very active in annual and bi-annual write -off process.
Skills Microsoft Word Microsoft Excel
Prologue Accounting System Lexis-Nexis
Teller-Matrix Accurint
E-Scope Excellent Organization Skills
Bilingual - Spanish / Creative Thinker
English
Education Computer Science Monroe College, Bronx, New York