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Customer Service Engineer

Location:
Toronto, ON, Canada
Salary:
22/hrs.
Posted:
April 26, 2016

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Resume:

Kuan Hua Chu

*** ******* ******, *******, ******* M2H 2Y3 Tel: 647-***-**** – mail:acuiui@r.postjobfree.com

SUMMARY

I am applying for the position of System Engineer.I have also optional course of Information Management in National Sun Yat-Sen University(Learn graduate course project included Information Management, Network design and analysis, Software Engineering, UML, System design and analysis by UML, CCNA). I finial persist in the computing science relative jobs even I have some working experience in other industry field since I left above jobs.

EDUCATION

2014 – present Victoria College, Toronto

SAS Program

June 1987 Computer Science of Kaohsiung National Technology College

Computer Architecture Course

2003 – 2004 Information Management at National Sun Yat-Sen University

System design and analysis

RELEVANT SKILLS AND KNOWLEDGE ACQUIRED THROUGH EDUCATION

Project management background with 7 years working as Network(3.5 years),Computer center manager(2.5 years); problem solving and providing solutions and customer satisfaction

CCTV/Alarm/Security and residential/commercial design & installation/Network cable installation for Newegg and Richmond Hill project (5 years part time-2010 to present).

Currently completing Network Technician Certificate, Victoria College, Toronto

Skilled in: troubleshooting of Rogers cable TV, high speed Internet, Home Phone, 5ESS System (AM,CM,SM and RSM),computer server maintenance and Desktop troubleshooting.

Familiar with maintenance of AT&T 5ESS ODD/Unix administrator and Telecommunications System and Rogers cable system.

Build up computer centre System(HP-UX,9000S) from Taipei, Taichung to Kaohsiung Computer Centre(worked for Chunghwa International Communication Network Corporation Ltd)

Background in computer science field with degree and extensive training, Operating systems : AT&T 3B20,Windows series System, Cisco router series (2500,2600)

Demonstrated excellent team work, attention to detail, accuracy and meeting deadlines and daily quotas; accept and learn new challenges easily and quickly adapt to work place

English, Cantonese, Mandarin and Taiwanese

RELEVANT EXPERIENCE

SC360 Co; Ltd, Toronto, Ontario 2011, 2013

Technician – Rogers system Division

Maintain effective communications with Dispatchers and FSS.

Provide exceptional customer service.

Be familiar with the tools and equipment required by Rogers Home phone Installation and service technicians

Rogers Hybrid fiber-Coax Network Architecture and the cable System Frequency Spectrum.

INTEK Co; Ltd, Toronto, Ontario(HomeDeptTECH from 2007-2010) 2007, 2011

Technician –Rogers system Division

Maintain effective communications with Dispatchers and FSS.

Provide exceptional customer service.

Be familiar with the tools and equipment required by Rogers Home phone Installation and service technicians

Rogers Hybrid fiber-Coax Network Architecture and the cable System Frequency Spectrum.

ENVIMAC TECHNOLOGY CO, LTD, Taiwan 1991-1997

Unix Administrator/Netware engineer 1.5 Years

SUPERVISOR 1 Years

PROJECT ASSIST MANAGER 2.5 Years

RESPONSIBILITIES:

To Build-up computer center in Taiwan company

Technical and manage Daser / Linyu Testing monitor control center for technology cost and operate quality.

Free Support Technically for HP9000/847S, DTC48, DTC16, HUB, Ethernet NetWare Operating System (IEEE 802.3), Cisco router series (2500,2600)

Environment Engineering Technology analytical chemistry.

Management Project contract cast as below:

Build-up Daser / Linyu Testing monitor control center hardware and software contract

Management Project operator monitor control center system at 4 years,cast as below

To participate in government technology investigation committee member

HP9000/847S maintained contract (8 million .800,0000)

Management control center budget (every year provided to Taiwan government, 5years )

To estimate automatic testing monitor system included environment and industry.

To estimate 70 employees cast for 5 years.

To organization project schedule and provided to Taiwan government.

CHUNGHWA IN’L COMMUNICATION NETWORK CO., LTD. From Aug 1997

TITLE: ASSISTANT MANAGER(Alcatel-Lucent system Division) TO Feb. 2001

RESPONSIBILITIES:

Due for we was required to provide detailing services and superior customer service and support 3 sheets employed full-time system engineers for 24 hours projects operation.

Training System Engineer.(trained 64s system engineers)

Earned reputation for impeccable work and attention to detail.

Maintained good working relationship with managers and colleagues.

Technical and manage Network System testing monitor control center for technology cost and operate quality.

To organization 1500,0000 subscribers in 80 units server system,

CHUNGHWA IN’L COMMUNICATION NETWORK CO., LTD. From Aug 1997

TITLE: Unix Administrator SYSTEM ENGINEER (Alcatel-Lucent system Division) TO Feb. 2001

RESPONSIBILITIES:

Supervise and coordinate computer programmers/engineers or other systems analysts to accomplish the projects in IBM 9000S and HP-UX server.

Build-up programming in X-Windows system.

followed up with commercial and individual customers to ensure high levels of satisfaction.

Proactively sought out new tasks to make best use of available time.

Earned reputation for impeccable work and attention to detail.

Research and develop network analysis & application and build data base

Maintained good working relationship with managers and colleagues

Free Support Technically for HP LH PRO (II), Cisco 2500 & Server HUB NetWare by MUX.

The Cisco 2600 working For Internet System, Voice Server System, M13 and T1 Telecommunications System and Training Customer technical.

EXTRA-CURRICULAR ACTIVITIES/COMMUNITY SERVICES

Coordinator, Government Support Group for Industry factory with Special Needs

To participate in government technology investigation Committee Member, Industry of Taiwan.

five Year Economics Representative, Industry of Taiwan.

Biking, swimming, bowling, competitive chess, and Victorian art collection

COMPUTER AND RELATED SKILLS

Statistical and Computer Modeling Applications; Maintenance and Building up computer centre



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