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Accountant, Operations Manager

Salunga-Landisville, PA
April 26, 2016

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Donald Zimmerman

*** *. ********* *****, ***********, PA 17538

Phone: 717-***-**** email:

Exceptional Sales Manager and Business Owner

with successful track record of

Marketing, Sales & Operational excellence

A customer-oriented Sales Manager and former Business Owner with extensive experience developing and implementing marketing, sales, and operational strategies in both successful startup and expansion companies. Demonstrated leadership abilities in sales management, new business development, marketing, operations management, process improvement, customer service and retail operations. A strategic thinker with strong interpersonal, analytical, fiscal and problem-solving skills. Motivational management style with a record of building and retaining high-performing teams through a culture of worthwhile work and self-responsibility. A persuasive and effective communicator with the ability to build consensus at all levels of an organization.

Core Competencies:

Revenue, Profit and Market Growth

Operational Improvement

Strategic and Market Planning

P&L Management

Sales and Business Strategies

Budgeting and Expense Control

Company Branding and Marketing

Pricing Development

Team Development and Leadership

Policies and Procedures Development

Professional Experience

ProSource of Lancaster November 2015 – Present

Account Manager

Initiated a successful business to business campaign to identify prospects, cultivate relationships, negotiate and enroll new business clients as members for the wholesaling of residential and commercial flooring products.

Exhibited excellent verbal and written communication, interpersonal, and presentation skills, to interact with decision makers at all levels of different sized companies.

Responsible for re-engaging former business clients as repeat purchasers of flooring products to increase company market share and revenue.

Serviced member accounts, assuring profitability of each newly enrolled and re-engaged business client by providing excellent support to members and their clients.

Demonstrated an ability to easily establish rapport and credibility with a wide range of current and prospective members, including builders, remodelers, interior designers, contractors, rehabbers, real estate professionals, installers, architects and other flooring trade professionals.


Far exceeded minimum standards as well as expectations for the position.

Unprecedented 91% engagement

Donald Zimmerman Page 2 of 4

DND Consulting, LLC – Lancaster, PA February 2013 – October 2015

Regional Training Manager / Owner

Designed and facilitated marketing and sales training for owners of businesses in Pennsylvania, New York, New Jersey and Virginia.

Provided employees of their organization with an extensive understanding of effective sales techniques and approaches.

Conducted on-site small and large group presentations designed to enhance sales and increase profitability.

Double Dash, Inc. - Chesapeake, VA November 2004 – November 2014

DBA DirectBuy of Hampton Roads

KLD International, Inc.

DBA DirectBuy of Lancaster - Lancaster, PA October 2000 – June 2012

Senior Executive Officer / Owner

Provided executive leadership, strategic planning, and business development for continual growth and management of two separate organizations resulting in a multi-million dollar growth of revenues.

Recruited, hired and trained employees in all departments within the two companies.

Encouraged and supported individual employee career development and empowerment to promote a creative and innovative work environment.

Full profit and loss, accounting and budgeting responsibilities for an organization with over $8M in annual sales.

Led by example, personally selling the most difficult customers and prospects. Ensured appropriate team development using hands-on leadership, timely performance reviews and incentives through pay-for-performance plans aligned to key metrics, standards and benchmarks accomplishing company objectives.

Implemented strategic marketing and sales plan promoting brand awareness while identifying and targeting key prospects leading to successful metrics resulting in annual top ten production nationally ten years in a row. Top five seven of those years.

Developed and refined policies, procedures and practices to ensure appropriate flow of information and communication and support efficient workflow and processes.

Selected by franchisor to champion taking best practices training to struggling franchisees in the network.


Honored with repeated national awards including, “Pacesetter Award”, “Club of the Month”, “Partner in Excellence Award”, “Star of Excellence Award”, “Top Five Award” and “Club of the Year”.

Selected to facilitate sales training at both national conventions and regional seminars.

Recognized as top selling center within the entire DirectBuy franchise network on a regular basis with superior team effort.

Developed a marketing system for the company that is still being used in more than 100 locations that has demonstrated a positive effect on the bottom line.

Trained and mentored 6 managers within my locations that have become business owners who have earned national recognition for top sales and service.

Padgett Business Services of Lancaster County – Lancaster, PA 1995 – 2004

Franchise Owner/Accountant

Business to business sales engaging small business clients.

Provided monthly financial statement and payroll preparation and review, including government reporting and compliance, business and personal tax advice and tax return preparation.

Helped the owner use the completed information to develop strategic business modeling by identifying key metrics driving the profitability of their business.

Donald Zimmerman Page 3 of 4

The Horst Group, Home Werks – New Holland, PA 1994 – 1995

Kitchen Designer

Recognized for providing superior customer service in design and selling of kitchen and bathroom cabinets in a retail showroom setting.

Established relationship with local home builder to facilitate showroom sales.

Produced the highest cabinet sales volume with the least mistakes.

World Book – The Scott Fetzer Company- Chicago, Il 1978 – 1994

Senior Division Manager

Developed managers utilizing lead generation, territory maximization and goals based on predictable results.

Conducted daily field trainings, weekly and monthly sales trainings and sales meetings.

Developed a nationally recognized lead generation program that revolutionized sales production nationwide.

Hired, trained, and motivated the largest Division team of full-time and part-time managers and sales representatives in the Northeastern United States. Grew territory from 4 to 10 District Managers and over 300 employees and representatives resulting in over $1.4 million in sales.

Developed and instituted a nationally adopted system for sales territory maximization based on sales penetration by utilizing schools as lead generation centers to target management development and as a basis for production and hiring quotas.

Speaker at the International Achievement Conference on multiple occasions.

Developed and promoted field sales results by utilizing customer service calls and a detailed method of referrals.


Awarded the exclusive Superior Service Key Award, Tree of Life Award, and Lightening Striker Award.

Achieved national recognition as #1 Division Manager in personal sales and organizational sales for the highest volume sale period. (All time company records at that time).

Multiple Awards: Presidents Club, Success Circle, Monthly Topper

Joseph Brown, CPA - Elizabethtown, PA 1977 – 1978

Staff Accountant

Assembled client prepared paper business accounting records in preparation for a senior accountant to quickly and easily file the business tax return.


Elizabethtown College, Elizabethtown, PA 1973 – 1977

B.S., Accounting

Member SAM – Society for Advancement of Management

Elected member of Student Discipline Council

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