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Customer Service Manager

Hackensack, NJ, 07601
April 27, 2016

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Dynamic professional seeking a new opportunity for career development and growth within the Finance industry. Dedicated and driven to surpass targets, add value and contribute to overall company success.


Complete Medical Supplies Suffern, NY

Accounts Receivables Specialist June 2012 – Present

Accounting Duties:

Manage daily account receivables: process all checks, credit card payments, wire transfers (WT) and electronic funds transfers (EFT).

Manage journal entries and bank report reconciliations to ensure accuracy in record keeping.

Execute month-end closing process and mail A/R statements.

Research and reconcile all misapplied funds, shortages and account overpayments.

Successfully reduce outstanding A/R to less than 1% over a two-year period.

Credit & Collections Duties:

Process credit applications and inquiries to establish credit worthiness of applicants and distinguish credit limits based on feedback via Experian reports.

Process incoming account payments and settle outstanding customer balances.

Monitor aging report and collection calls focusing on reduction of aging.

Forward all necessary outstanding accounts to third-party collection agencies for settlement.

Perform initial collection communication: reminder calls, emails, mail and faxes.

P.C. Richard & Son Paramus, NJ & Nanuet, NY

Office Manager March 2002- June 2012

Managed administrative oversight and office services by organizing office operations and procedures: prepared payroll, controlled correspondence, developed filing systems, reviewed and approved supply requisitions, assigned and monitored clerical functions.

Maintained office staff job results by coaching, counseling, and disciplining employees, planning, monitoring and appraising job results.

Supported company operations by maintaining office systems and supervising staff.

Contributed to team effort by accomplishing related results as needed.


William Paterson University Wayne, NJ

BA Finance May 2016

Deans List/GPA 3.675

Beta Gamma Sigma Honor Society Member


Knowledge of accounting principles: accounts receivables, accounts payable, and collections.

Demonstrate strengths in general administration, financial support and customer service.

Expert proficiency across Microsoft Office applications: Excel, Word, PowerPoint and Outlook.

Expert usage of ERP TakeStock – Enterprise Resource Planning program.

Excellent communication, analytical and quantitative reasoning skills.

Strong project management, problem solving and organization skills.

IRS VITA Certification - 2013

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