PERSONAL INFORMATION

HAMZA YSSBAA

Building *,elquds street chellalet el adaoura, city, 26007, Algeria

002*********** 002***********

acui7f@r.postjobfree.com

Sex male Date of birth 04/22/1990 Nationality Algerian

WORK EXPERIENCE

English teacher (high school) 2 years’ experience

2 years' experience as a painter

1 year in the Algerian army as an officer

salesman in a supermarket 2 years (Customer service)

EDUCATION AND TRAINING

Possession of Baccalaureate Division of Experimental Science

Health, Safety, and Environment Supervisor Diploma

HSE Supervisor (http://www.ifact-dz.com )

Bachelor's Degree in English (English Literature)

PERSONAL SKILLS

Communicating clearly with all consumers

Investigating errors and problems; performing root cause analysis in effort to provide permanent resolutions.

Making efforts to identify and anticipate the client needs and beyond current service relationship

Tracks and follows cases to ensure that they closed in an efficient and timely manner.

Takes on board feedback and adapt skills accordingly.

Other duties as assigned.

Risk prevention system integration according to ISO and OHSAS 18001

Coordination of the Health and safety comission, assuming the role of Commission’s secretary

Conduct HSQE inspections and audits as per guidelines and procedures at the company location.

Do the risk evaluation for each position, and define the preventive activity. Review and trend safety observations. Investigates accidents to ascertain causes for use in recommending

Ensure the correct implementation of the HSQE policies.

Mother tongue(s)

ARABIC

Other language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

English

Very good

Fluent

Very good

Very good

Very good

.

French

Good

Fluent

Very good

Good

Good

.

Communication skills

Good communication skills gained through my experience as an English teacher / officer

Proactively seeking advice from others and share own experiences with the group.

Self-motivated and team oriented.

•Conversational in Arabic (able to meet all customer service requirements with Arabic speakers)

•Remain cool during heated exchanges with irate customers and reach a peaceful resolution

•Persuade customers to listen to sales pitches and consider making ‘upsell’ purchases

Organisational / managerial skills

leadership (used to be responsible for a team of 32 solders )

computer skills

Good command of Microsoft Office™ tools / I have been using the PC daily since I was 14 years old.

I am a big fan of technology: Apple products, Samsung products. Hardware/software.

PS: WELLING TO RELOCATE ON MY OWN EXPENSES

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