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Customer Service Representative

Gütersloh, NRW, Germany
April 27, 2016

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David Topping – **** 172-*******

Builweg 1 33106 Paderborn


I am honest, hardworking, I always put 110 percent in to anything I do. I am a good team player, having gathered years of experience working within a team through my time serving in the Army and in my previous and current employment. I am eager to help others by using the knowledge and experience which I have gathered through the years.


Customer Service Representative – October 2010 - Present

Arvato -

Location Gütersloh Germany


Providing licensing information to partners and business customers via telephone and email.

Providing Licensing solutions for Windows Servers, SQL Server and the various other Microsoft products.

Previous Responsibilities include:

Providing access to subscription such as MSDN, TechNet (retired), BizSpark and DreamSpark.

Assisting with licence queries and usage rights of the software provided through the various subscriptions.

Assisting Volume Licence agreement administrators to assign the MSDN and TechNet (retired) subscriptions to user via the Volume Licence Service Center.

IT- System Technician (apprenticeship) – October 2005- January 2008

BFW Hamm / Casa IT

Location Hamm/ Paderborn Germany


Hardware and software installation also the planning of computer networks.

Installation from telephone systems and landlines.

Planning network and security concepts and overseeing projects.

Responsible for various company networks and the network security.

Machine programmer and operator – June 1999- October 2005

PPC Cards Systems

Location Paderborn Germany


Production of Credit/ Bank Card e.g. Barclaycards, Visa and MasterCard for a variety of credit institutes, German health insurance cards, mobile phone SIM cards and various other customer loyalty cards.

Responsible for a small team of up to eight ensuring the smooth running of the various production steps and quality management of the finished product.

Accounting for and the security of the various security characteristics of Visa and MasterCard.

HGV Driver – June 1995- February 1999

Queren Spedition

Location Paderborn Germany


Loading and unloading of goods.

Delivery of various goods to customers throughout Germany and neighbouring countries.

Concrete Factory worker – May 1993- June 1995

Bunte Betonwerk

Location Paderborn Germany


Production of concrete ceilings.

Preparing the work surface, measuring each section to the required length and width and shape.

Infantry Soldier – September 1985- October 1992

British Army

Location Newcastle/ York/ Belfast UK. Paderborn Germany


Member of an Infantry Platoon rifle section.

Driver of an APV 432 responsible for the daily running and maintenance of the vehicle.

Member of the Anti-Tank Platoon

Regimental Signaller responsible for the operational readiness of the platoon radio equipment.


GCSE’s, September 1980 – April 1985

School Name Holy Cross RC,

Location Chorley

Additional information

Fluent in German (spoken and written).

MSCE on Windows Server

Business English level 3


Walking with my dog.

Travelling and exploring new places.


Using my free time to further my knowledge of IT and repairing hardware and software installations.


References are available on request

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