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Customer Service Rep

Location:
Grove City, OH, 43123
Posted:
June 06, 2020

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Original resume on Jobvertise

Resume:

Karen E. Wilson

**** ****** ***** **., ***** City, Ohio 43123

740-***-****

Education:

Chardon High School 9/1975 thru 6/1978

Lakeland Community College 8/1978 thru 6/1980

Volunteer Experience:

Brice Christian Church Food Pantry 11/2009 thru 3/2012

Work Experience:

HEARTLAND BANK 5/2014 to present

Position Held: Customer Service Representative

Responsibilities: Run cash and noncash transactions through the teller system

(Integrated Teller, and Premiere Navigator) for customers. Balance vault as needed. Fill

cash orders for customers as needed. Answer telephone calls, assist customers with

questions . Run batched work through scanner. Take online banking courses via the

bank's internal system. Crosssell additional bank products to customers.

EDUCATION SERVICE CENTER 8/2001 to 8/2013

Position Held: Teaching Assistant

Responsibilities: Work oneonone with special needs students in a Cross Categorical

classroom with inclusion in General Education in a K1 school. I had to modify academic

classwork to the student's IEP goals, and any related services throughout the student's

day. Also, track data, work in small groups, adapt specific students to the Core

standards, assist with behavior plans, and assist nursing staff with any physical/medical

needs.

POLEN & BATTLES, CPA'S INC 8/1994 to 1/1998

Positions Held: Data Entry and Payroll clerk, reception, Staff accountant.

Responsibilities: Originally hired for data entry and payroll for various clients. Was

promoted to staff accountant. As a staff accountant, I did spreadsheets, reconciliations,

financial statement preparations, and payroll tax preparations. I also completed Personal

Property Tax returns for all clients, and quarterly and yearend payroll tax and W2

preparations. As Administrative Assistant, I was also responsible for a multi phone office,

ordering of all tax forms and office supplies. Was responsible for organizing the tax

library, and office supply areas.

NEWBURY INDUSTRIES, INC. 11/1989 to 6/1993 (business sold

10/1993)

Position Held: Accounts Receivable Supervisor

Responsibilities: Developed a return goods policy, and a collections procedure for this

manufacturing company, as well as perform collections, supervise billing staff, act as

laison between CFO and sales staff. Assisted with payroll through automated system.

GEAUGA SAVINGS BANK 3/1984 to 11/1989

Positions Held: Teller, Head Teller, Assistant to the Treasurer, Bank Card Manager.

Responsibilities: While I was Head teller, I was responsible for all functions behind the

teller line including; supervise and train all tellers, ordering cash from the Federal Reserve

Bank, Maintenance on all accounts. I went on to process paperwork for mortgage and

construction loans. I was also responsible for the escrow management, analysis, and

collection. I then moved to Assistant to the Treasurer, I maintained all bank accounts,

including the operating account, and did all bank reconciliations. I did all general ledger

entries to maintain a balanced G/L, did all data entry needed, researched teller outages,

and any account maintanance issues, and worked with auditors when needed. While

Bank Card Manager, I started a bank card program. I was responsible for all functions of

running the program from approving credit, collections, daily maintenance of accounts,

customer service, as well as daily and monthend general ledger maintenance.



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